Not authorised to download update package?

ossido

New member
Joined
Dec 16, 2007
Messages
1
Here's an error when i try installing Direct Admin on a new server.

I've already added in an IP to the liscence in my account.

--20:12:57-- https://www.directadmin.com/cgi-bin/daupdate?uid=5788&lid=14472
=> `/usr/local/directadmin/update.tar.gz'
Resolving www.directadmin.com... 66.51.122.131
Connecting to www.directadmin.com|66.51.122.131|:443... connected.
WARNING: Certificate verification error for www.directadmin.com: unable to get local issuer certificate
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]

[ <=> ] 45 --.--K/s

20:12:58 (10.73 MB/s) - `/usr/local/directadmin/update.tar.gz' saved [45]

You are not authorized to download the update package with that client id and license id for this IP address. Please email [email protected]

Any idea how i can solve this prob? Thanks
 
Have you chosen the correct OS/IP with Directadmin support? you may wish to double check your licence/client ID's.

Thanks.
 
The error message is quite descriptive. DirectAdmin sales has to authorize you to use your ClientID and LicenseID for the IP# address.

Jeff
 
Well I have the same error message. DA was working on the server and I decided to rebuild because of errors with imap and Dovecot. Clearly not a problem from my part. Same machine, same IP nothing different as far as I am aware. Have emailed sales and support and still waiting stuck in the server room for over three hours now.
 
same problem

i have same !!!:(

how can i fix this?

any one can help ?

tnx
 
Also check if your DA licensed ip is the main ip in your box. if not, set it be the main ip and your problem will be solved.
 
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