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Thread: Moving Resellers and Accounts between servers

  1. #1
    Join Date
    Feb 2012
    Posts
    24

    Moving Resellers and Accounts between servers

    Hello,

    I just configured a new servers and tested a Reseller move including user accounts, with the Admin/Backup Restore function to the new servers.

    I didn't had any problems and the WebSites are running on the new server.

    Now i wanted to add a new Package to the user and i couldn't select any package.
    When i create a new user in the same reseller i can select the package.

    Anyone know what the problem can be?

    Regards,
    Wilco

  2. #2
    Join Date
    Apr 2005
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    GMT +7.00
    Posts
    11,023
    Hello,

    And does your reseller has any packages for users?
    With regards, Alex.

    Professional Server Management for web hosting companies and individuals
    Hourly Support, Disaster Recovery, Server Hardening, Monthly Subscription
    Directadmin installation and optimization

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  3. #3
    Join Date
    Feb 2012
    Posts
    24
    Yes,
    Like i stated i can create a new user and select a package.
    But when i edit the restored user, which came for the other server i can't select any.

  4. #4
    Join Date
    Apr 2005
    Location
    GMT +7.00
    Posts
    11,023
    Just to be sure,
    1. check that the correct reseller is set as a creator of the user.
    2. check that you create a new user from name of the same reseller which is set as a creator of the user.
    With regards, Alex.

    Professional Server Management for web hosting companies and individuals
    Hourly Support, Disaster Recovery, Server Hardening, Monthly Subscription
    Directadmin installation and optimization

    Click here if you need a Linux Admin

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