Suspend at limit automatically invoked

Hello,

This morning (12 minutes after midnight) all accounts from a reseller of us where the passwords changed. It seems like they got suspended and a while after (couple hours) they got unsupended (everything works again). This while we allow overselling and no suspension on the accounts/reseller: Suspend at Limit OFF.

/var/log/directadmin/system.log shows that the reseller and accounts where suspend on 00:12 and unsupended at 04:25 (monthly reset)

While where they suspended anyway? It seems like they went over there monthly limit, we allow that. We hope you can provide an answer so we can avoid this in the future.

Kind regards.

Only the person running the server who has access to the logs can tell you what happened.

2013:03:01-00:10:02: Tally All Begin
<cut some tally's>
2013:03:01-00:11:18: user1 suspended because reseller1 was suspended
2013:03:01-00:11:21: Reseller reseller1 suspended by Tally

Then after couple of hours:

2013:03:01-04:21:01: Reset all command Received
<cut some tally's>
2013:03:01-04:25:17: User reseller1 has been unsuspended: bw used: 0.0000, bw limit: 100000

“Suspend a Reseller and his Users when the Reseller goes over his Bandwidth limit.” Was indeed checked. Checked it off and next month it shouldn’t happen again I guess.

Can be found: "Admin Level" > "Admin Settings"

Solved