501 Syntactically invalid HELO argument(s)

J

Jason.Kenyon

Verified User
Joined
Sep 4, 2014
Messages
10
When trying to send a email using roundcube or squirrelmail I will get the following error at times;

Code: 
ERROR:
Message not sent. Server replied:

    Syntax error in parameters or arguments
    501 Syntactically invalid HELO argument(s)

If I keep trying to send the email, it will go with out any errors. I'm not to sure what would be the issue there. Any ideas?
 
zEitEr said:
Hello,

You probably need to set your hostname to something meaningful. Roundcube uses hostname in certain cases for HELO.

Related: http://help.directadmin.com/item.php?id=405
Click to expand...

Hi thanks for us reply that information has been set and all configured. I have deleted it and retried to set it up again. As it was from a backup I'm not sure if that would have anything to do with it? Before backing up and restoring everything worked fine when I restored that's when the issues started. Thanks so much for your reply.
 
Sorry, was giving it a bit of tme to update. It still is giving me the same error message.
 
I access it via domain.com/webmail, I can also do it by the hostname (alice.jnclix.com/webmail) I will check on the log there, currently at a location I don't have access to the server via ssh.


update.

Okay I did it from directadmin panel. Here is the error; happens when using alice.jnclix.com also


rejected EHLO from localhost [127.0.0.1]: syntactically invalid argument(s): jnclix.com, jnclix.com
rejected HELO from localhost [127.0.0.1]: syntactically invalid argument(s): jnclix.com, jnclix.com
Click to expand...

if using hostname error is;
rejected EHLO from localhost [127.0.0.1]: syntactically invalid argument(s): alice.jnclix.com, alice.jnclix.com
rejected HELO from localhost [127.0.0.1]: syntactically invalid argument(s): alice.jnclix.com, alice.jnclix.com
Click to expand...
Click to expand...
 
Last edited:
I wonder, why is "jnclix.com, jnclix.com" sent with HELO/EHLO on your server.
What webserver do you run: apache, nginx, or both nginx+apache?
What do you with

PHP: 
<?php
var_dump($_SERVER['SERVER_NAME']);

in a browser?
 
Running apache+nginx and that code snippet returns jnclix.com

Http://jnclix.com/server.php

Not sure if that is what is causing the error but doesn't that function just call the name of the vhost if there's a vhost and not the actual server name?


zEitEr said:
I wonder, why is "jnclix.com, jnclix.com" sent with HELO/EHLO on your server.
What webserver do you run: apache, nginx, or both nginx+apache?
What do you with

PHP: 
<?php
var_dump($_SERVER['SERVER_NAME']);

in a browser?
Click to expand...
 
Last edited:
I just did the custom build and rebuilt apache only so the server is now running just apache and I'm not seeming to get the errors I was with the nginx+apache build. Any ideas?
 
Do you have an origina config file in Roundcube? Or a custom version? The same question for squirrelmail ?
 
Originals on both, unless custom build did some things with it. Other then that I have never really touched them. It seems that rebuilding with just apache has fixed a few other things also, I was having some issues where clients were reporting 404 pages, on subdomains/folders. But if they refreshed the page it would take a few tries at times, but it would bring the proper page up.

Everything that was done to the server has basically been done with CustomBuild 2.0, other then a few tweaks here and there in the php.ini I haven't touched any other files.



***Update*** I have reverted back to using the nginx_apache set up. So far I'm not getting any errors, and will monitor for the next 24-48 hours and post back. So it is looking like a configuration error some where, but the question is where and what happened.
 
Last edited:
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