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Thread: Support tickets being a pain in the.

  1. #1
    Join Date
    Dec 2017

    Unhappy Support tickets being a pain in the.


    I've spent about 2 hours trying to figure this out already.

    I got this email from directadmin:
    > A new message or response with subject:
    > Warning: 100 non-existant E-Mails have just been sent by some address.
    > has arrived for you to view.
    > Follow this link to view it:
    > https://directadmin_url:2222/CMD_TICKET?action=view&number=000XXXXXX&type=ticket
    > ================================
    > Automated Message Generated by DirectAdmin 1.52.1
    > Do Not Reply.
    How can I lose the "Follow this link to view it" and just have the message delivered by email.

    Thanks in advance.

  2. #2
    Join Date
    Apr 2005
    GMT +7.00

    Not too sure what you want, so I do my guess:

    If you want to change the template:

    copy /usr/local/directadmin/data/templates/message_user.txt to /usr/local/directadmin/data/templates/custom/
    copy /usr/local/directadmin/data/templates/message_tech.txt to /usr/local/directadmin/data/templates/custom/

    and update them under to /usr/local/directadmin/data/templates/custom/.


    more information:
    With regards, Alex.

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