LawsHosting
Verified User
So, today a client said that all of their sent emails are going to Live/Outlook spam folders......
1. Told them to do this http://www.allaboutspam.com/email-server-test-report/index.php?key=C026FC9583B19C41DEBFA53A12B91743 (PASSED);
2. They are also seeing "xxxx suspects your message is spam and rejected it" from a Office365 domain they have not contacted before;
3. I've setup my own email address on the domain, and setup an outlook email address, and done these:
3.1. When I send email to an outlook/etc email address via SMTP within GMail, it goes straight to junk, but SPF/DKIM PASS;
3.2. When I use the basic mail2web online mail client to send, straight to inbox, SPF/DKIM FAIL - due to no server interaction;
3.3. If I use Squirrel Mail, exim tries another hostname for the destination (mail . h-email . net), not a Microsoft one (I guess I should bin squirrel Mail);
3.4. When I use Roundcube, straight to junk with TEMPERROR for SPF;
3.5. If I send to a google email, no junk and SPF/DKIM PASS...
4. I'm a member of their Junk Mail Reporting Program, none of the IP's have issues.
I'm sooo confused...... Has anyone else encountered this scenario?
1. Told them to do this http://www.allaboutspam.com/email-server-test-report/index.php?key=C026FC9583B19C41DEBFA53A12B91743 (PASSED);
2. They are also seeing "xxxx suspects your message is spam and rejected it" from a Office365 domain they have not contacted before;
3. I've setup my own email address on the domain, and setup an outlook email address, and done these:
3.1. When I send email to an outlook/etc email address via SMTP within GMail, it goes straight to junk, but SPF/DKIM PASS;
3.2. When I use the basic mail2web online mail client to send, straight to inbox, SPF/DKIM FAIL - due to no server interaction;
3.3. If I use Squirrel Mail, exim tries another hostname for the destination (mail . h-email . net), not a Microsoft one (I guess I should bin squirrel Mail);
3.4. When I use Roundcube, straight to junk with TEMPERROR for SPF;
3.5. If I send to a google email, no junk and SPF/DKIM PASS...
4. I'm a member of their Junk Mail Reporting Program, none of the IP's have issues.
I'm sooo confused...... Has anyone else encountered this scenario?