/etc/virtual/esf_skip_senders ignored for given user

a user got his outgoing mail rejected when using authenticated SMTP using port 587 so I've followed the instruction on https://help.directadmin.com/item.php?id=628 to skip ESF check for the given user


so I did this:


and to make sure exim would pick it up I restarted it as well

but when the user was sending their weird zip file again they content was rejected once again

Exim logs said this:

so does anyone have a clue how I can make this customer happy without altering the exim_check_attachment.sh for their needs (which I don't want to do)

Hello,

Try and add the sender's email into /etc/virtual/whitelist_senders (create it if it's missing)