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Thread: A 503 Service Unavailable error

  1. #1
    Join Date
    May 2018
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    5

    A 503 Service Unavailable error

    Hi all.

    At the moment my site does not work and showing 503 error.

    Here're errors from the Web error log:

    1. Backend error on sending request(GET /admin/ HTTP/1.1); uri(/admin/) content-length(0) (lsphp is killed?): ReceiveAckHdr: nothing to read from backend socket (LVE ID 1056), check http://docs.cloudlinux.com/index.htm...eshouting.html

    2. Error receiving response: ReceiveResponse: receive pkg hdr failed: ReceivePkgHdr: nothing to read from backend socket (LVE ID 1056), check http://docs.cloudlinux.com/index.html?mod_lsapi_trouble

    I think the reason of this issue is overrun of Total Disk Usage limit due to emails, but i can't delete them, because in Roundcube, when i'm trying to see any email, i get error "UID SORT: Internal error occurred. Refer to server log for more information".

    Could someone help me?

  2. #2
    Join Date
    Apr 2005
    Location
    GMT +7.00
    Posts
    12,389
    Hello,

    You can clean disk space using FTP, SSH, Directadmin.

  3. #3
    Join Date
    May 2018
    Posts
    5
    Quote Originally Posted by zEitEr View Post
    Hello,

    You can clean disk space using FTP, SSH, Directadmin.
    Hello!

    Thank you for advice.

    I had to remove one of my emails for clean up some mb of disk space, because my site hasn't unnecessary files.

    It's strange that hosting company, after overrun of Total Disk Usage limit, blocks access to emails too.

  4. #4
    Join Date
    Sep 2008
    Location
    London UK
    Posts
    1,646
    Quote Originally Posted by Kir View Post
    It's strange that hosting company, after overrun of Total Disk Usage limit, blocks access to emails too.
    They still count as 'disk space', you could download all mail to your machine (POP with 'delete from server' option), that way, they'll be deleted on server.

  5. #5
    Join Date
    May 2018
    Posts
    5
    Quote Originally Posted by Peter Laws View Post
    They still count as 'disk space', you could download all mail to your machine (POP with 'delete from server' option), that way, they'll be deleted on server.
    Hi!

    Thank you for answer.

    Would you mind telling me how can i download emails before deleting email box? Which option i should use in admin panel?

  6. #6
    Join Date
    Sep 2008
    Location
    London UK
    Posts
    1,646
    Use programs like Thunderbird, Outlook, etc

  7. #7
    Join Date
    May 2018
    Posts
    5
    Quote Originally Posted by Peter Laws View Post
    Use programs like Thunderbird, Outlook, etc
    I'm agree with you, but i can't use them when the limit is exceeded, because I do not have access to the server.


    It turns out that there is only one option for clean up of disk space: delete email account.

  8. #8
    Join Date
    Apr 2005
    Location
    GMT +7.00
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    12,389
    It's strange that hosting company, after overrun of Total Disk Usage limit, blocks access to emails too.
    That's how Directadmin is working with disk quotas. You site files and emails are counted into disk quotas, hence you might have issues. But you still is expected to have access over IMAP/POP to download your emails.

    If you don't want to store them on your side, you can configure Google or other mail service to fetch emails from your hosting account.

  9. #9
    Join Date
    May 2018
    Posts
    5
    Quote Originally Posted by zEitEr View Post
    That's how Directadmin is working with disk quotas. You site files and emails are counted into disk quotas, hence you might have issues. But you still is expected to have access over IMAP/POP to download your emails.

    If you don't want to store them on your side, you can configure Google or other mail service to fetch emails from your hosting account.
    It's great, if i can download and delete emails over IMAP/POP even after the limit is exceeded.

    Thank you!

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