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Thread: Log errors on ticket removal

  1. #1
    Join Date
    Jul 2008
    Location
    Maastricht
    Posts
    3,509

    Log errors on ticket removal

    Hello.

    I'm encoutering the following errors in the Directadmin error.log
    Code:
    2018:07:11-13:27:55: Ticket::getMessageNum: Unable to open /usr/local/directadmin/data/tickets/000001/1624:
    2018:07:11-13:27:55: ticket read error, Removing ticket 1624 from the ./data/users/customer/tickets.list
    Same happens on other accounts like my private account. We delete the ticket and then this error occurs in the log.
    The ticket does get removed from DA and tickets.list is 0 bytes afterwards.

    But why the "unable to open" error in the error.log on an existing ticket and after that a "read error" when removing the ticket?

    I can ignore the log, just wondering if this is a bug or something which might need fixing.
    Greetings, Richard.

  2. #2
    Join Date
    Apr 2005
    Location
    GMT +7.00
    Posts
    12,397
    Hello Richard,

    If I recall it correct, Directadmin has one physical file for every ticket even if it's shown in ticket system of several users/admins of directadmin.

    So if another process has already removed it from a disk you might see the error.

    I believe John has mentioned that Directadmin can remove a ticket from a disk when it's no longer linked to any user/admin. Directadmin used to store all the tickets in earlier days even it was no longer linked to users (i.e. users/admins removed it from their inboxes).

  3. #3
    Join Date
    Jul 2008
    Location
    Maastricht
    Posts
    3,509
    In this case the users (including myself) deleted the tickets from within Directadmin.
    But if I understand your comment correctly, it's just safe to ignore those errors, no need to fix anything.

    Thank you!
    Greetings, Richard.

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