I realize this seems like a very specific thing, but please bear with me
* I am coordinating World Cleanup Day in Belgium, and also happen to have a web server running DirectAdmin, so I installed the website on that server.
* About one year ago, an Instagram account was created with email address [email protected]. That email used to be hosted elsewhere.
* Now, I host this mailbox via DirectAdmin. It works perfectly fine when we send emails to it (!), emails arrive instantly.
* We have no idea anymore what the password is for the Instagram account, so we request a password reset from this page. We quadruple-verify that Instagram does indeed (claim to) send the email to [email protected].
* Nothing arrives.
* We waited. We started trying this on Tuesday evening; surely an email shouldn't take two days to arrive.
* I fully disabled Spamassassin (already on Tuesday). Still, nothing arrives.
Note: the DNS settings are hosted at Cloudflare, but I can't imagine that can truly be an issue because the MX record point directly to my server's IP address.
I am at a loss, so I am hoping to hear suggestions here. In fact, that email address is not used very often anymore (since we moved to simply worldcleanupday.be), so I'm happy to try any crazy idea to be able to simply receive that one single email from Instagram .... because otherwise the followers we have on that account is lost to us forever!
* I am coordinating World Cleanup Day in Belgium, and also happen to have a web server running DirectAdmin, so I installed the website on that server.
* About one year ago, an Instagram account was created with email address [email protected]. That email used to be hosted elsewhere.
* Now, I host this mailbox via DirectAdmin. It works perfectly fine when we send emails to it (!), emails arrive instantly.
* We have no idea anymore what the password is for the Instagram account, so we request a password reset from this page. We quadruple-verify that Instagram does indeed (claim to) send the email to [email protected].
* Nothing arrives.
* We waited. We started trying this on Tuesday evening; surely an email shouldn't take two days to arrive.
* I fully disabled Spamassassin (already on Tuesday). Still, nothing arrives.
Note: the DNS settings are hosted at Cloudflare, but I can't imagine that can truly be an issue because the MX record point directly to my server's IP address.
I am at a loss, so I am hoping to hear suggestions here. In fact, that email address is not used very often anymore (since we moved to simply worldcleanupday.be), so I'm happy to try any crazy idea to be able to simply receive that one single email from Instagram .... because otherwise the followers we have on that account is lost to us forever!