can't delete MX record

I have ended up with 2 MX records for my own account on my reseller host plan and need to delete one and can't, nor can I delete them both at the same time and readd the right one. All my email accounts are getting error messages, and I attribute it to the 2 MX records. Why can't I delete the MX record and start over?

Error message all are getting is in attached file.

Hello,

Just to clarify, you're in the User Dns control, you're selecting one MX entry, and pressing "Delete Selected"?

The error message you've included is for webmail and is a result of a missing path in the open_basedir for php's safemode (not MX records). It will be should be fixed in 1.20.2 but you should be able to get to webmail with your ip/webmail instead of your domain.com/webmail...

I just did an MX lookup on "carolinabaymedia.com" and am not any MX records at all for that domain.. is that the domain in question?

John

I did find where to delete the extra MX record for Carolina Bay Media, but it should be showing the one left when you check. Hmm.

I can now get into the 2 clients' webmail. The main account holder's inbox still has the entire error message at the top when logged in though. It does go away as soon as inbox is clicked. How do i get rid of this error message?

Ok, MX lookup gave me the same thing, that none exists but it's in the CP for Carolina Bay Media (See screenshot).

Hello,

That's how the MX enteries look in the DNS panel. In the zone file, that would translate to:

carolinabaymedia.com. 14400 IN MX 0 carolinabaymedia.com.

By the way, ns1/ns2 aren't currently the authorative NS's over your domain... when I do the lookup, the only name server that shows up is:

ns2.fsdns.com

But when I do:
dig carolinabaymedia.com @carolinabaymedia.com

Then it returns everything correctly. I think you need to change the dns settings at your registrar.

Also, the webmail errors are caused by invalid php open_basedir paths. You should be able to get rid of those errors by viewing it with:

http://213.239.184.200/webmail

instead of

http://carolinabaymedia.com/webmail

until the paths are fixed.

John