IP Issue

SH-Lloyd

Verified User
Joined
Jun 16, 2003
Messages
24
Location
Australia
Basically we signed up a reseller and he got 3 IPs (2 name servers + 1 shared). We cannot seem to assign an IP to his account. We can to his reseller but not to his actual user account. He is trying to add a SSL certificate and it says he cant as it is on the shared IP!
Any ideas?
 
Hello,

I believe that at the momment, you have to pick the correct IP type (Assigned) if you want the Reseller to have his own ip. If you picked "Shared - Server" when he's created, his user account will be set to the Server's IP. Since a Reseller cannot swap his own IP, he'll have to be recreated... or he can make himself a new user for his domain. We'll see about giving Resellers more control over their own account... possibly even removing domain creation completely when the Reseller is created. (They can add their own later). We'll also give them the ability to swap their user ip, which would solve this problem.

John
 
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