American
Verified User
While evaluating this product I have come across a few items I have questions about:
1. DNS - We have many shared hosting customers and dozens of dedicated servers so obviously we have our own name servers. How do you disable DNS records in DA? No way we want to setup DNS on any DA servers as we will setup the necessary records on our ns1 and ns2. This one is a deal killer if it can't be disabled, I have to be missing something here.
2. Reseller/User - During setup, could use a little more info like the Reseller's and/or User's first and last name, contact phone number, just quick info for contact reasons and easier to identify during support, etc.
3. Help Desk - We use PerlDesk, anything short of something like PD doesn't cut it. If you can't specify groups/techs for tickets to be sent to under X conditions (certain techs receive tickets for reboots, all for general tickets..etc) then it falls short. We use ModernBill for our billing/signup, they have the same shortfalls there as well with their help desk and has been a big gripe with the users. Maybe we can just change the link in DA to point to our PD system. Just an fyi.
4. MySQL - Is there a way to specify remote MySQL accounts? We have a dual AMD MySQL server for larger databases to keep the load off of the web servers, not always a must but can be in certain conditions. It would be nice if you could specify a host (IP) to look for the db. I understand that the phpmyadmin module in DA will be worthless at that point but we have Webmin on our MySQL server and setup Usermin accounts just for MySQL db admin for the user.
Is there a way to limit the size of the MySQL databases on the DA server? Or is that figured in with the total diskspace of the package?
5. IP Admin - Looks like you have to add 1 IP at a time? What about blocks of IP's or a /24 for example. Not a biggie, just a thought.
6. Front Page - Does DA come with the FP extensions? Can we enable them per site or server wide?
We are looking at this to offer for dedicated and shared hosting customers on a fairly wide scale so I'm sure I will have a few more questions but these stand out for now.
Thanks,
1. DNS - We have many shared hosting customers and dozens of dedicated servers so obviously we have our own name servers. How do you disable DNS records in DA? No way we want to setup DNS on any DA servers as we will setup the necessary records on our ns1 and ns2. This one is a deal killer if it can't be disabled, I have to be missing something here.
2. Reseller/User - During setup, could use a little more info like the Reseller's and/or User's first and last name, contact phone number, just quick info for contact reasons and easier to identify during support, etc.
3. Help Desk - We use PerlDesk, anything short of something like PD doesn't cut it. If you can't specify groups/techs for tickets to be sent to under X conditions (certain techs receive tickets for reboots, all for general tickets..etc) then it falls short. We use ModernBill for our billing/signup, they have the same shortfalls there as well with their help desk and has been a big gripe with the users. Maybe we can just change the link in DA to point to our PD system. Just an fyi.
4. MySQL - Is there a way to specify remote MySQL accounts? We have a dual AMD MySQL server for larger databases to keep the load off of the web servers, not always a must but can be in certain conditions. It would be nice if you could specify a host (IP) to look for the db. I understand that the phpmyadmin module in DA will be worthless at that point but we have Webmin on our MySQL server and setup Usermin accounts just for MySQL db admin for the user.
Is there a way to limit the size of the MySQL databases on the DA server? Or is that figured in with the total diskspace of the package?
5. IP Admin - Looks like you have to add 1 IP at a time? What about blocks of IP's or a /24 for example. Not a biggie, just a thought.
6. Front Page - Does DA come with the FP extensions? Can we enable them per site or server wide?
We are looking at this to offer for dedicated and shared hosting customers on a fairly wide scale so I'm sure I will have a few more questions but these stand out for now.
Thanks,