Backup restore error

I've got the following error if I restore a backup that was created with the reseller backup function:

Unable to exact backup/user.conf from /home/concept/user_backups/kmekan.tar.gz : Error while extracting backup/user.conf to /home/concept/user_backups/kmekan as concept :

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I've got this errors @ 3 backups. What is the problem, and how do I fix this? The users realy need to be restored, so fast as possible.

Hello,

What version of DA are you using?

You can try to manually extract the data:

tar xvzf file.tar.gz

if that fails, then the file is corrupted. If it works, but there is no user.conf file, then it's probably a backup created with an older version of DA, in which case you'd need to use the User's site backup/restore instead of the Reseller's version of the same thing.

John

DA v1.21.3.
If i do that manually, i've got some errors. What does this mean?

It means the file is corrupted. Might have to create the backup again.

I'm assuming you get an error like:
tar: Unexpected EOF in archive

John