payed for license, but it is not authorized.

yonatanp

Verified User
Joined
Aug 25, 2006
Messages
103
Location
Israel
hello,
i was told it is better to send a post on the forum before sending mail, so here it is :

i have ordered a license for a new server that i got, for 1 month.
and i install it myself.

i get this error:
You are not authorized to download the update package with that client id and license id for this IP address. Please email [email protected]

i am SURE the os is correct , i put in the correct CID and LID FOR SURE

i got in my DA license this:
Operating System Enterprise/Cent OS 5 64-bit

my server info:
~ # cat /etc/redhat-release
CentOS release 5.3 (Final)
~ # uname -i
x86_64

this is a clean installation for CentOS.

is it a problem with the licensing system?
or a problem on my side?
 
Last edited:
Well, in this case, the common thinking is wrong. Only DirectAdmin Sales can help with this problem.

Jeff
 
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