What do you mean for "has been hacked"? What do you notice?
For a so large-scale hack (seems they took root server access) i would suggest you (very much) to format the server and reinstall OS/DA/Whatever from beginning.
What do you mean for "has been hacked"? What do you notice?
For a so large-scale hack (seems they took root server access) i would suggest you (very much) to format the server and reinstall OS/DA/Whatever from beginning.
Well, ticket system shouldnt not be a main issue.. at your place i would start an admin backup and move it directly elsewhere and format.... nothing more...
But ok, up to you...
My opinion apart, the skin (if you overwritten all the skin files) have the ticket indexes aswell.. so.. if not.. again.. what problem are you facing? Can you post more detail or a screenshot?