Hi,
I'm a reseller - my first post in the forums! The ticket support system in direct admin works fine - e-mails sending between user and reseller are perfect apart from one thing.
When a user gets email notification that we (the reseller) has replied to a support ticket, the email's from field reads as my reseller userid name.
I'm not comfortable with my reseller userid being used in the notification email's from field - is there a way to change this in the reseller panel or will my Admin (the guys I bought the reseller space) have to do something at their end? Surely its a security risk to let my users know my reseller id??
Thanks!
Gavin
I'm a reseller - my first post in the forums! The ticket support system in direct admin works fine - e-mails sending between user and reseller are perfect apart from one thing.
When a user gets email notification that we (the reseller) has replied to a support ticket, the email's from field reads as my reseller userid name.
I'm not comfortable with my reseller userid being used in the notification email's from field - is there a way to change this in the reseller panel or will my Admin (the guys I bought the reseller space) have to do something at their end? Surely its a security risk to let my users know my reseller id??
Thanks!
Gavin