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  1. Closing this thread simply because we don't want...

    Closing this thread simply because we don't want this forum to be used for license-reselling. As I mentioned in another thread, we aren't permitting licenses to move between accounts but we really...
  2. As mentioned in our pricing announcement thread,...

    As mentioned in our pricing announcement thread, we are not offering any kind of ability to move licenses to different accounts/owners. Not just to prevent unauthorized reselling, but to prevent...
  3. Sticky: If you have a company website showing you offer...

    If you have a company website showing you offer servers/VPS, then of course contact us! But in general:

    Retail Licenses: Are owned by the end-user, come with support from the software...
  4. Sticky: Yes, it's true we did remove two products (one...

    Yes, it's true we did remove two products (one heavily discounted, and one completely unsustainable). So it certainly is a price increase if you are used to paying once, then getting something for...
  5. Sticky: We suggest using the Personal license for this,...

    We suggest using the Personal license for this, as the domain limit is unlocked (unlimited) for the purpose of multi-server DNS.
  6. Actually, the current pricing you see now is all...

    Actually, the current pricing you see now is all there is going to be. I'm going to head over to the other thread and edit the main post regarding $299 + $99. There's a couple reasons for this.
    ...
  7. Nobody likes to miss out on a deal, but I can't...

    Nobody likes to miss out on a deal, but I can't apologize for removing an unsustainable product.

    We've offered the same products at the same price for 17 years. Our new retail pricing keeps the...
  8. Replies
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    Retail prices are supposed to be the most...

    Retail prices are supposed to be the most expensive (and least desirable) option. They are one option, but not the cheapest option. But no matter what you are buying, a control panel or a new car.....
  9. The best way is to open a support ticket and...

    The best way is to open a support ticket and request that your trial license be changed to a different product type (the one you want to buy).

    Then, you can view the license in your account and...
  10. Sticky: Everybody -- thank you for the kind words, and...

    Everybody -- thank you for the kind words, and being willing to understand the reasoning behind lifetime license removal. Our long-term customer base has been amazing about this, even some of our...
  11. Richard, Thank you for investing so much of...

    Richard,

    Thank you for investing so much of your time & effort to post this report, especially with so much of your long-weekend time devoted to migrations instead of being with family and...
  12. Sticky: Moving/pushing is stopped permanently for...

    Moving/pushing is stopped permanently for everybody as of right away. It's not just about preventing a legacy license black market. We had problems even before this announcement, mostly relating to...
  13. Sticky: By the way, thanks for the suggestions. We are...

    By the way, thanks for the suggestions. We are changing the name of the new $299 license to Owned. We were in a mad rush and didn't think it through.

    Our new $299 has the same name and...
  14. Sticky: For now we aren't modifying the limit. I simply...

    For now we aren't modifying the limit. I simply meant to give notice of the possibility, depending on the abuse level of our legacy (old lifetime) licenses.
  15. Sticky: The announcement does state that we are giving...

    The announcement does state that we are giving hosts time to adapt, but we are throttling new orders to ensure no mass/hoarding quantities. But it's possible something went wrong.. Our system looks...
  16. Sticky: We are still working on the specs of Lite, but I...

    We are still working on the specs of Lite, but I am hoping it will be fully featured. The main limit would just be the amount of accounts/users that it can have.
  17. Sticky: ha ha. No!!! We are not taking away anybody's...

    ha ha. No!!! We are not taking away anybody's license! That would make a regular guy from Tennessee an angry guy from Tennessee!
  18. Sticky: DanielP, you understood it perfectly! Thank you

    DanielP, you understood it perfectly! Thank you
  19. Sticky: Yes, that is correct. On Sept 1, for anybody (DA...

    Yes, that is correct. On Sept 1, for anybody (DA customer or not), if you want to order a new license: the only"lifetime" option will be the license that comes with 1 year of upgrades/support.
  20. Sticky: 1. It's extra confusing because we are making...

    1.

    It's extra confusing because we are making the conditions different for our existing customers. Existing customers can still order the traditional lifetime license, until Sept 1. New customers...
  21. Sticky: Guys, would you clear your mind (to forget all...

    Guys, would you clear your mind (to forget all the confusion I caused), then read the announcement again? Just the stuff under "So here's what's happening:"

    Does it seem way more simple & clear...
  22. Sticky: Existing customer with a license already in your...

    Existing customer with a license already in your account, then yes! (A completely empty account, NO)
  23. Sticky: You are fine. You got a full traditional license....

    You are fine. You got a full traditional license. You are right, this is too confusing and it's my fault. All of us here are working on maybe 4 hours of sleep per night.

    To clarify as of this...
  24. Sticky: For the next post I want to explain why new...

    For the next post I want to explain why new customers cannot have the same offer, by way of analogy/story. It will help me address some of the complaints that we are using the cPanel situation to...
  25. Sticky: Hello, I apologize for some of the confusion. I...

    Hello, I apologize for some of the confusion. I failed to consider, not everybody realizes there is a different between public/retail/external licenses, and the licenses that datacenters use. The...
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