Looking for: DA tech support, work from home, part time

hostpc.com

Verified User
Joined
Aug 2, 2003
Messages
1,178
Location
Schenectady, NY
We're looking to add one or two part time, work at home techs to our support team.

To be considered, we have some requirements:

  • 1. Work at home - availability anytime, but we prefer semi-fixed hours, especially during the day and USA overnight hours. We prefer to know specific times so we can schedule accordingly. Currently we need morning and evening (6am-11am ET and 11pm-5am ET) shifts. We are VERY flexible with this and very informal.
  • 2. Exceptional customer service skills - we're a leader in providing DirectAdmin, our customers demand the best, so do we.
  • 3. Accessibility to IRC live chat. All tech interaction is done via IRC. You can use either a stand alone IRC client like MIRC or any of a handful of IM programs, like Pidgin that interact with IRC.
  • 4. Familiarity with WHMCS. This is our primary billing/tech support system.
  • 5. Trustworthy and responsible. When you accept employment at HostPC, we need to be able to trust you implicitly. Please provide at least 2 professional references, with email addresses.
  • 6. Ability to play nice with others. :D Our private chat rooms contain a lot of interactions with the owner and other staff members. We laugh, joke and work very well together. Will you fit on our team?

Pay is based on quality of interaction with customers, number of tickets completed successfully and level/quality of support you provide.

Interested candidates should forward a brief work history to me, via email ([email protected]), at least 2 references with email addresses and phone numbers, qualifications, and why you think you'd be best suited to working with HostPC. Include salary requirements (be realistic).

Due to confidentiality issues, we ask that you not currently be involved with any other hosting company. Lack of experience doesn't disqualify you ... in fact, in some ways, the inexperienced, but willing to learn, is more desirable. Be honest and sincere.

I look forward to working with a few of you.

Thank you!
 
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