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Thread: Error while installing OTRS

  1. #1
    Join Date
    Mar 2011
    Posts
    10

    Error while installing OTRS

    Hello,

    Someone suggests me OTRS for sorting e-mails, so that's why I tried to install those crap. At the install of OTRS, there came an error, so I start searching the error on Google, where I came at the website: http://www.ebizontek.com/yum-has-dep...oblems-what-do. So I dit that with perl and httpd (removing). Back at the OTRS install I had to change something in the httpd.conf, but I maked a backup of this file. At the point to restart HTTPD I got an error:
    Syntax error on line 30 of /etc/httpd/conf/httpd.conf:
    Invalid command 'Order', perhaps misspelled or defined by a module not included in the server configuration

    Line 30 is this line: (Order allow,deny)

    Code:
    User apache
    Group apache
    
    ServerAdmin admin@localhost
    DocumentRoot "/var/www/html"
    
    <Directory /home/*>
        AllowOverride All
        Options -MultiViews -Indexes FollowSymlinks IncludesNoExec +Includes
    <Limit GET POST OPTIONS PROPFIND>
        Order allow,deny
        Allow from all
    </Limit>
    <LimitExcept GET POST OPTIONS PROPFIND>
        Order deny,allow
        Deny from all
    </LimitExcept>
    </Directory>
    The yum.conf contains at the moment:
    Code:
    [main]
    cachedir=/var/cache/yum
    keepcache=0
    debuglevel=2
    logfile=/var/log/yum.log
    distroverpkg=redhat-release
    tolerant=1
    exactarch=1
    obsoletes=1
    gpgcheck=1
    plugins=1
    
    # Note: yum-RHN-plugin doesn't honor this.
    metadata_expire=1h
    
    # Default.
    # installonly_limit = 3
    
    # PUT YOUR REPOS HERE OR IN separate files named file.repo
    # in /etc/yum.repos.d
    exclude=apache* mod_* mod_perl* httpd_*  httpd* mysql* MySQL* da_* *ftp*
    exim*
    sendmail* php*
    bind-chroot*
    I tried all mod_perl and httpd combinations, I restored the httpd.conf, I rebooted the VPS server, but nothing works.

    Hopefully someone of you knows what to do.

    Thanks in advance,

    L. Groot

  2. #2
    Join Date
    Jun 2003
    Location
    California
    Posts
    26,122
    The keyword Order is in all my httpd.conf files, on both apache 1.x and 2.x. How did you compile apache? Did you use custombuild or customapache? Or did you install it from yum?

    DirectAdmin's configuration won't work with apache not installed from custombuild or customapache.

    Jeff
    +1 951 643-5345
    Third-Party DirectAdmin administration and support
    Dedicated Servers, Dedicated Reseller Accounts
    NoBaloney Internet Services div. Qnito Incorporated
    848 North Rainbow Blvd., Suite #3789
    Las Vegas, NV 89107-1103

  3. #3
    Join Date
    May 2012
    Posts
    1

    OTRS Installation failed

    Hi

    I am trying to install OTRS on a debian squeeze OS ... and the machine already has a working apache2 and postgresql database. But when I enter the command

    #apt-get install otrs2

    It ends up with the following errors

    dpkg: error processing otrs2 (--configure):
    subprocess installed post-installation script returned error exit status 2
    configured to not write apport reports
    Errors were encountered while processing:
    otrs2
    E: Sub-process /usr/bin/dpkg returned an error code (1)


    It has successfully created the database though.

    Any ideas/help is appreciated

    Thanks.

  4. #4
    Join Date
    Apr 2005
    Location
    GMT +7.00
    Posts
    13,103
    I'd guess you're neither a directadmin user nor an administrator of directadmin powered server. Since that these forums are not the right place to try to find a solution. And even you are either a directadmin user or an administrator of directadmin powered server, you'd better ask your question on OTRS forums or mailing lists.
    Regards, Alex G.

    - Get the best commercial DirectAdmin support and hire me on poralix.com
    - Follow and like @Poralix on Facebook

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