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Thread: Unable to receive emails ("authentication required")

  1. #1
    Join Date
    Jun 2006
    Posts
    23

    Unable to receive emails ("authentication required")

    Hey guys
    I have a problem receiving emails.
    I'm able to send emails though.

    I'm sending a test mail from a Gmail account.

    In Gmail I get this:
    Code:
    Delivery to the following recipient failed permanently:
    
        xxx@xxx.co.il
    
    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 authentication required (state 14).
    When I view /var/log/exim/rejectlog I have this:
    Code:
    2011-12-06 11:18:58 H=mail-fx0-f41.google.com [209.85.161.41] F=<xxx@gmail.com> rejected RCPT <xxx@xxx.co.il>: authentication required
    I checked if it's an iptables issue by stopping it, and it didn't help.
    Any idea?

    Thank you

  2. #2
    Join Date
    Apr 2005
    Location
    GMT +7.00
    Posts
    13,563
    Try to update exim.conf and exim.pl

    http://help.directadmin.com/item.php?id=51

    as it seems they are messed.
    Regards, Alex G.

    - Get the best commercial DirectAdmin support and hire me on poralix.com
    - Follow and like @Poralix on Facebook

  3. #3
    Join Date
    Jun 2007
    Location
    California
    Posts
    498
    Can also be caused if for some reason the server thinks the domain's email isn't served on the server. Check MX Records entry in DirectAdmin login for the user, to make sure that the X is there.

    Jeff
    Serving the DirectAdmin community since 2003
    See Additional posts under user nobaloney

    directadmin@nobaloney.net +1 951 643-5345
    Contract DirectAdmin administration and support
    Dedicated Servers, Dedicated Reseller Accounts
    http://www.nobaloney.net
    NoBaloney Internet Services div. Qnito Incorporated
    848 North Rainbow Blvd., Suite #3789
    Las Vegas, NV 89107-1103

  4. #4
    Join Date
    Jun 2006
    Posts
    23
    Quote Originally Posted by NoBaloney2 View Post
    Can also be caused if for some reason the server thinks the domain's email isn't served on the server. Check MX Records entry in DirectAdmin login for the user, to make sure that the X is there.

    Jeff
    That was it
    Cheer !

  5. #5
    Join Date
    Nov 2003
    Location
    Australia
    Posts
    48
    I know I'm bumping an old thread (and probably stating the obvious but just in case it helps someone else) I had the same problem due to an oversight on my part. I had a domain hosted on my server, but their mail was external, so I had removed their domain from /etc/virtual/domains. Recently they changed their MX record back to my server, but I forgot to recreate the /etc/virtual/domains entry and was getting the same error. Adding the entry back to the domains file fixed mail delivery for their domain.

  6. #6
    Join Date
    Jun 2003
    Location
    California
    Posts
    26,119
    And just so you know: that's exactly what the checkmark does; it adds/deletes the domain name from /etc/virtual/domains.

    Jeff
    +1 951 643-5345
    Third-Party DirectAdmin administration and support
    Dedicated Servers, Dedicated Reseller Accounts
    NoBaloney Internet Services div. Qnito Incorporated
    848 North Rainbow Blvd., Suite #3789
    Las Vegas, NV 89107-1103

  7. #7
    Join Date
    Mar 2008
    Location
    Holland
    Posts
    242
    Quote Originally Posted by synergy View Post
    I know I'm bumping an old thread (and probably stating the obvious but just in case it helps someone else) I had the same problem due to an oversight on my part. I had a domain hosted on my server, but their mail was external, so I had removed their domain from /etc/virtual/domains. Recently they changed their MX record back to my server, but I forgot to recreate the /etc/virtual/domains entry and was getting the same error. Adding the entry back to the domains file fixed mail delivery for their domain.
    Had the same problem to this is the solution
    Best regards D Baars

    Service manager / System controler
    123 Hosting Service
    http://www.123hostingservice.nl

  8. #8
    Join Date
    Nov 2018
    Posts
    16
    Sorry for bumping an old thread,
    I had this problem but with different solution:

    1- Go to User Panel -> domain.com -> MX Records
    2- Make Sure "Use this server to handle my e-mails. If not, change the MX records and uncheck this option." is Checked.
    Done.

    Some users are so Curious and check/uncheck everywhere.

    SIB

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