>You have to log in as that user to do it:
I moved from one hosting company to another because the first one had tech help people who couldn't communicate in plain English to save their lives. PWS has always been much more literate, saving me hours - no days - of work. But the response above is an infuriating return to the old ways of my previous hosting firm.
John, you may be nice guy, but we were talking about two things, and your response was impolite because it was illiterate. Accessing your special program to figure out what's wrong with Explorer5 on the Mac, and my ability to create email accounts were the two subjects at hand. I eventually found out through trial and error that you were talking about creating email accounts, but my first assumption was that I had to login as another user on this forum to use your special diagnostic program, because your previous posts indicated that diagnosis was your main interest. Could you not have bothered to say:
You have to log in as that user to create an email account:
We are not mind readers, and that clarity would have taken seconds at the most.
By the way, it's very difficult to log in as another user, because when you log out Direct Admin doesn't actually log you out. It lets you straight back in again without a username or password being entered manually. So you just keep going back to the same account. I even deleted all my computer's security software and reloaded it, in case that software was entering my passwords without asking. But that didn't work, so the problem is with Direct Admin. Why on Earth can't there be a link that enables you to enter the username and password for the account you want to manage? That seems pretty basic.
The login as another user button takes me to an overview of the target account, but there's still no way to create an email account there. Clicking home takes me back to the reseller's panel. I have yet to get into the Direct Admin panels for the three domains I'm currently hosting. Thank God I don't have thirty to worry about. I was no great fan of WHM and Cpanel, but I'm finding Direct Admin even worse. It looks nicer, but it's much more difficult to navigate. If users like myself are going to have to get used to it, please at least try to take the few extra seconds to make your tech help responses clear.
I assume, you're off duty now, because your diagnostic program link is not in either of the mailboxes I directed you to. Maybe tomorrow we can try this again. Tonight I'll burn a little more midnight oil trying to create email accounts.