email fails to be delivered with DKIM and external DNS


Verified User
Sep 21, 2012
I've setup the domains on the server to use DKIM.
In the DA DNS settings per domain I can see the DKIM key being generated.

In the external DNS tool I've added the same key for the domains.

While going through the exim/mainlog after the customers complain that email is not delivered to gmail (especially) I saw these errors:
unable to open file for reading: /etc/virtual/*serverhostname*/dkim.private.key
checking that location is indeed showing an empty folder

So what step was overlooked with configuring DKIM?