email sent from hotmail, yahoo failed

M

maxrva

New member
Joined
Aug 11, 2016
Messages
4
As a customer sent an email to me, quite often i didn't receive the email especially from hotmail or yahoo.
I called the host support and i got a replied from them that the email went to my junk box but when i check either in mail client(outlook) and in roundcube webmail, there's not even junk mail in the junk box. I even look in the path below but its not there. I wonder whats really happened and is there any solution to fix this annoying problem.

The log from Hosting service below,

2016-10-18 18:35:09 1bwSfk-00065h-Th =>
/home/mydomain/Maildir/.INBOX.spam/new/ <[email protected]>
F=<[email protected]> R=domain_filter T=address_file S=7507
2016-10-18 18:35:09 1bwSfk-00065h-Th =>
 
Are you sure about the path?
If that's correct, your mail is in the Spam folder of the system level account, so you may need to login in Roundcube with the DirectAdmin username (don't remember if the username is enough or you have to use username@server-name)

Best regards
 
Yes i login roundcube and check in junk box but nothing's there. I wonder where it went and how to prevent it from going to junk?
 
Yes, with user@domain. After logged in, i could see inbox, sent box,etc..
 
So no, actually you didn't :)

I sayd:
Code: 
DirectAdmin username (don't remember if the username is enough or you have to use username@server-name)

Regards
 
You must log in or register to reply here.
Back
Top