How does EZHelpDesk handle situations where the server hosting it is down? We run our support email on two servers to cover this eventuality; would we have to make sure we get a copy of the emails as well, or can we run two copies of EZHelpDesk, for one domain, on one license, so that if one server is down the other will still work?
Hi, Jeff - that's an interesting point you're making.
When your server's down, I guess all services come to a halt, including the helpdesk.
It will depend on the mail-handling system as to how email tickets are handled - in other words, once service is restored to the server, I would expect the email tickets to be collected as usual by the main copy of the script.
You can set the admin email to any email address you wish; to cover all eventualities, it could easily be an email addy from your back-up server, which could be forwarded to your main site - as well as being available to the back-up.
If you'd like to pm me, I am happy to discuss this in more detail.