license cancellation license 209259

webstream

New member
Joined
Jun 28, 2020
Messages
3
I had already cancelled my license before renewal date from my account login, however don't know why the license was not cancelled,
can you please cancel the license and reverse the charges charged on my card
i no longer use this license and no longer wish to continue using it as well,

Also please note that there was no intimation on the renewal by email, before the license fee was charged,

Please advise further on the refund,
 

webstream

New member
Joined
Jun 28, 2020
Messages
3
yes, i did cancel but it seems the portal cancelled it for a future date.
even before the renewal date, it does not allow to cancel the license for the current period, even if the
cancellation date is before the renewal date,
would had appreciated if there was a intimation for the renewal,
 

bdacus01

Verified User
Joined
Jul 22, 2017
Messages
2,971
Location
Murfreesboro
yes, i did cancel but it seems the portal cancelled it for a future date.
even before the renewal date, it does not allow to cancel the license for the current period, even if the
cancellation date is before the renewal date,
would had appreciated if there was a intimation for the renewal,
We are not the company. We are users just like you. You need to contact sales.
 
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