main user email (login) not working

sante140

Verified User
Joined
Jan 19, 2016
Messages
24
Hi,

I got weird problem.

As you know all resellers has an email address with resellername@domain, and in all my other servers with directadmin i can access that emailaccount by roundcube, squirrelmail or outlook.

The server with problem , i am able to login in all email accounts, sent and receive mail under those account, accept for the main reseller accounts like reseller@domain.

what could be the problem?

reseller can login into directadmin, so the pass is working fine, is there another passwd for the mail perhaps?
 
Try using just reseller (so only the accountname without domain name) instead of full login reseller@domain as login.
Does that work?

Or if that's not working, try [email protected] (so full domain name including extension instead of only accountname).

Or did you already tried both?
 
re

Unknown user or password incorrect.

and that's also issue in outlook , keeps on getting the password prompt

tried both ways, with and without domain
 
In outlook you always need the full email addres.
Normally you have [email protected] as main reseller system acount.
You can login to Roundcube with only "reseller" as username and the reseller accounts password.
In Outlook or other email clients you really need [email protected] as login.

Unknown user or password incorrect.
Did you already try changing the password? In DA -> choose user level -> E-mail accounts -> click "change" on the reseller system email account.
Maybe that will help.
 
Have you tried to change the password of main account in a shell? If so, that could be the problem, there is a file in the users home directory that stores the password for the main account ($HOME/.shadow) that only gets updated when the password is change from within DA.
 
016-03-28 12:55:50 1akUpp-0007jU-OI malware acl condition: clamd: connection to 127.0.0.1, port 3310 failed (Permission denied)

this is in exim paniclog
 
Which exim.conf version are you using?
And are you on Centos?

If you are using the old Exim 2.x version configuration, try to comment the clamav lines and then restart exim and see if it works.
Which lines do you have in there for clamav?
 
no tried to comment the clamav lines, but not working either, tried roundcube and squirrelmail
 
I don't know if it could be mod_ruid2. If directory's als user:user it should be ok.
You could try this though.
Code:
cd /usr/local/directadmin/custombuild
./build rewrite_confs
Otherwise I hope Sellerone or Zeiter can help you with this.
 
Checking to ensure /etc/httpd/conf/ssl.crt/server.ca is set.
Using xxxx for your server IP
Installing Comodo Rule Set for ModSecurity...
Downloading cwaf_rules-1.71.tgz...
--2016-04-01 11:25:49-- https://waf.comodo.com/api/da_vendor?file=cwaf_rules-1.71.tgz
Resolving waf.comodo.com... 91.209.196.88
Connecting to waf.comodo.com|91.209.196.88|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 177354 (173K) [application/x-gzip]
Saving to: `/usr/local/directadmin/custombuild/cwaf_rules-1.71.tgz'

100%[===================================================================================================================================================>] 177,354 --.-K/s in 0.09s

2016-04-01 11:25:52 (1.96 MB/s) - `/usr/local/directadmin/custombuild/cwaf_rules-1.71.tgz' saved [177354/177354]

Updating to latest CWAF client version
current version is up to date
update process finished!
Installation of ModSecurity Rule Set has been finished.
Restarting apache.
Stopping httpd: [ OK ]
Starting httpd:



and ... nope , still the same.
 
You're having mod_security enabled? That could also be causing it.
I'm sorry, I guess one of the others will have to help you with this, I'm out of idea's and I don't know about mod_security.
 
httpd -l
Compiled in modules:
core.c
mod_authn_file.c
mod_authn_dbm.c
mod_authn_anon.c
mod_authn_dbd.c
mod_authn_socache.c
mod_authn_core.c
mod_authz_host.c
mod_authz_groupfile.c
mod_authz_user.c
mod_authz_dbm.c
mod_authz_owner.c
mod_authz_dbd.c
mod_authz_core.c
mod_access_compat.c
mod_auth_basic.c
mod_auth_form.c
mod_auth_digest.c
mod_allowmethods.c
mod_file_cache.c
mod_cache.c
mod_cache_disk.c
mod_cache_socache.c
mod_socache_shmcb.c
mod_socache_dbm.c
mod_socache_memcache.c
mod_so.c
mod_macro.c
mod_dbd.c
mod_dumpio.c
mod_buffer.c
mod_ratelimit.c
mod_reqtimeout.c
mod_ext_filter.c
mod_request.c
mod_include.c
mod_filter.c
mod_substitute.c
mod_sed.c
mod_deflate.c
http_core.c
mod_mime.c
mod_log_config.c
mod_log_debug.c
mod_logio.c
mod_env.c
mod_expires.c
mod_headers.c
mod_unique_id.c
mod_setenvif.c
mod_version.c
mod_remoteip.c
mod_proxy.c
mod_proxy_connect.c
mod_proxy_ftp.c
mod_proxy_http.c
mod_proxy_fcgi.c
mod_proxy_scgi.c
mod_proxy_wstunnel.c
mod_proxy_ajp.c
mod_proxy_balancer.c
mod_proxy_express.c
mod_session.c
mod_session_cookie.c
mod_session_dbd.c
mod_slotmem_shm.c
mod_ssl.c
mod_lbmethod_byrequests.c
mod_lbmethod_bytraffic.c
mod_lbmethod_bybusyness.c
mod_lbmethod_heartbeat.c
mod_unixd.c
mod_dav.c
mod_status.c
mod_autoindex.c
mod_info.c
mod_suexec.c
mod_cgi.c
mod_dav_fs.c
mod_dav_lock.c
mod_vhost_alias.c
mod_negotiation.c
mod_dir.c
mod_actions.c
mod_speling.c
mod_userdir.c
mod_alias.c
mod_rewrite.c
 
Nothing in your apache setup should affect email. There are two programs that affect email, exim for sending emails (and receiving from remote servers) and dovecot for receiving/reading emails from a client. Does this user have a problem both sending and receiving or just one of them and if it is one of them, which one?
 
What i can see in options.conf is that exim=no, and dovecot =yes

sending and receiving mail is not the issue, the problem is that reseller is not able to login in resellername@domain to read the mail, not in rounccube, squirrelmail or outlook, all other mails created extra is working fine.
 
That sounds like it is failing on the reading email side which is dovecot. What does your dovecot.conf look like?
 
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