Our website was moved to DirectAdmin

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crystalwebsitehosting

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May 18, 2022
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Our website was moved to DirectAdmin and it's not showing in DirectAdmin panel and the website is off but when we try to create a new user it shows that the domain name for the website already exist. Any please pls
 
Hard to tell with the info you provided.

- Was the data (files, folders, database) moved to your Directadmin server? Are you able to locate them under /home/...?
- If you search for the domain in Directadmin, does it not show up, either as domain or as domain pointer?
- If the domain does not show up but you cannot create it, check under DNS Administration if a DNS zone for the domain was created on the Directadmin server. This would explain the message about the domain already existing on the server.
 
crystalwebsitehosting said:
Our website was moved to DirectAdmin and it's not showing in DirectAdmin panel and the website is off but when we try to create a new user it shows that the domain name for the website already exist. Any please pls
Click to expand...
Thank you for the reply, we can only access www.....com:2222 so nothing much we can do ,
Is there any possibility to access DNS Administration in www.....com:2222
 
look like you use hostname as "www."

trying call in cli with this command to show what's output their.

Code: 
hostnamectl
 
Hi can't see the records for the domain name in dns management
wtptrs said:
Hard to tell with the info you provided.

- Was the data (files, folders, database) moved to your Directadmin server? Are you able to locate them under /home/...?
- If you search for the domain in Directadmin, does it not show up, either as domain or as domain pointer?
- If the domain does not show up but you cannot create it, check under DNS Administration if a DNS zone for the domain was created on the Directadmin server. This would explain the message about the domain already existing on the server.i
Click to expand...
 
Hmm well it's hard to say. Another possibility would be if you use secondary DNS via the Multi Server Setup option, but it's difficult to troubleshoot with so little information.

- Are you able to locate the domain anywhere on your server, i.e. if you install the locate package and run

Code: 
updatedb; locate $yourdomain

- do you see your domain listed in:

/etc/bind
/etc/virtual
/etc/virtual/domains
 
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