Restore backup with same Reseller name and Username

itsynergy

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Nov 25, 2016
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Hello, I am trying to restore a backup (FTP), getting this error:

Cannot read /home/persc/backups/backup/packages.list to restore packages: Unable to open /home/persc/backups/backup/packages.list for reading.
No such file or directory

The reseller name (persc) and the username are identical, could that be the problem?
How to fix this?
 

zEitEr

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Hello,

If you try to restore a reseller on a server where its username is already taken for another account with user permissions, then a backup with a reseller will overwrite the existing account and you might loose its data. If it's not what you want and don't need to overwrite user's data with reseller's, then you might consider renaming reseller's backup, and then restore it. Change persc to persc2 (for example) in the backup's filename. And then you will restore reseller as persc2.
 

itsynergy

New member
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Nov 25, 2016
Messages
2
I want a backup from serverA and restore it at serverB. When I backup from serverA and rename the backup's filename, serverB won't recognize the filename. (filename is red)
A restore is not available.
 

zEitEr

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You should keep correct filename format. So the backup file can not named simply red.

Correct format for admin level backup: user.admin.bob.tar.gz

user -
states for level: admin, reseller, user.
admin - states for creator name.
bob - username, that's the only part which you can change.


So it should be something similar to reseller.admin.persc2.tar.gz
 
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