Very frustrated with no responses to my many attempts

Is anyone else frustrated from getting ignored and receiving NO support from DA?


  • Total voters
    2

tpdd

New member
Joined
Nov 28, 2019
Messages
7
The 1 reply... that's actually me!
Ticket #SubjectRepliesStatusLast Message
000000482email!!!!! how do I access my mailbox contactus@myprimelife.ca0Open10/11/2019, 13:16:51
000001055my emails are NOT coming into contactus@myprimelife.ca0Open10/31/2019, 13:28:01
000001060Please take the email block off of contactus@myprimelife.ca URGENT!!!1Open11/8/2019, 06:26:34
000001170still no results on contactus@myprimelife.ca STILL BLOCKING INCOMING EMAILS!!!0Open11/28/2019, 05:52:51
000001171gmail not getting sent to my contactus@myprimelife.ca email!!!0Open11/28/2019, 06:20:29
 

smtalk

Administrator
Staff member
Joined
Aug 22, 2006
Messages
8,347
Location
LT, EU
Unfortunately, there are no such tickets in tickets.directadmin.com ticket system at all. Where did you create them? :)
 

scriptkitty

Verified User
Joined
Jul 10, 2019
Messages
63
Also, is the contactus@myprimelife.ca email address the email address you have listed for whoever to contact you at? If so, and no emails are being received at that address, then they may have responded. Have you tried checking webmail on the server, or are you using an email client?

This is the MX record and its IP:


[~]$ dig mx +short myprimelife.ca
0 myprimelife.ca.
[~]$ dig a +short myprimelife.ca
67.227.175.153

HOWEVER, that is going to a cPanel server (port 2096), and WHM/cPanel is accessible from /whm and /cpanel URLs.

Did you have your account migrated from cPanel to DirectAdmin but the DNS hasn't been updated yet? If so, I bet the missing emails are on the source cPanel server and the account will need to be remigrated, and then the DNS updated accordingly.
 
Last edited:

floyd

Verified User
Joined
Mar 29, 2005
Messages
5,285
He is probably creating tickets from within the control panel itself thinking that its connected to the DirectAdmin support.
 
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