websitetests is not a valid username [Urgent help needed]

sufiyanshaikh

Verified User
Joined
Aug 14, 2019
Messages
14
Hello,

I am facing this error while restoring backup taken from DirectAdmin backup module.
Need solution. Support is not replying
 

ditto

Verified User
Joined
Apr 27, 2009
Messages
2,505
Are you running the newest version of DirectAdmin?

Do yo have the following line in /usr/local/directadmin/conf/directadmin.conf ?:

Code:
max_username_length=
If so make sure the value is 12 or higher. If not change it to 12 or higher and restart DirectAdmin.
 

bdacus01

Verified User
Joined
Jul 22, 2017
Messages
670
Location
Murfreesboro
Also all of this for review if you are migrating from cpanel

 

sufiyanshaikh

Verified User
Joined
Aug 14, 2019
Messages
14
Are you running the newest version of DirectAdmin?

Do yo have the following line in /usr/local/directadmin/conf/directadmin.conf ?:

Code:
max_username_length=
If so make sure the value is 12 or higher. If not change it to 12 or higher and restart DirectAdmin.

Thanks for reply.
It was fixed.

However, DirectAdmin support team should provide support in case of emergency.
 

sufiyanshaikh

Verified User
Joined
Aug 14, 2019
Messages
14
Also all of this for review if you are migrating from cpanel

It was DA to DA migration (One server to another)
 

bdacus01

Verified User
Joined
Jul 22, 2017
Messages
670
Location
Murfreesboro
Thanks for reply.
It was fixed.

However, DirectAdmin support team should provide support in case of emergency.

very bottom.. As far as I know it only M-F they are not 24/7 365. Not that I dont agree with you.
2016 JBMC Software, Suite 173 3-11 Bellerose Drive, St Albert, AB T8N 1P7 Canada. Mon - Fri 9AM - 5PM MST
 
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