FTP Account try to connect to server,but got error - 550 /: Permission denied Error:Failed to retrieve directory listing

T

tbs

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Aug 18, 2025
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Hello, everyone,
I login in the directadmin ,then click "user" section ,under "Account Manager" menu I click "FTP Management", then I created a FTP Account.
When I tried to connect to the server with this new FTP Account by Filezilla, I got an error prompt:

Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is the current directory
Command: TYPE I
Response: 200 Type set to I
Command: PORT 192,168,2,11,222,160
Response: 200 PORT command successful
Command: MLSD
Response: 550 /: Permission denied
Error: Failed to retrieve directory listing

system information：
directadmin: 1.681
apache : 2.4.65
proftpd : 1.3.9
mariadb: 10.6.23
php:8.1
website: magento 2.4.6
OS : Ubuntu 22.04 64bits

I would be appreciate for any helpful information,thanks !
 
Try to reset your permission:
Code: 
cd /usr/local/directadmin/scripts
./set_permissions.sh all
 
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Also, be sure PASV (passive) FTP is activated too in Filezilla if you're using it from home or from behind a router.
If the previous and this tip won't help, I had that also sometime before.
Just delete the FTP account. Then create it again and wait 2 minutes, then try again.
 
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Richard G said:
Also, be sure PASV (passive) FTP is activated too in Filezilla if you're using it from home or from behind a router.
If the previous and this tip won't help, I had that also sometime before.
Just delete the FTP account. Then create it again and wait 2 minutes, then try again.
Click to expand...
Thank you for your suggestion you are right , I choose passive mode, then I connnet to server.
 
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