account email issue

V

V4mpireuk

Verified User
Joined
Mar 29, 2010
Messages
33
Hi,

previously on account creation or password update it would email out the details for the account, now for any external email from the server it tried to send from "diradmin@servername" which isn't even the FQDN which would be servername.domain, for duplicate password when sent to a local email address, it shows the email address of the reseller that sent the password, i've only now recently noticed the issue when someone requested a new password, so no changes have been made by myself.

Any help on this would be great.

Regards,

Vampireuk
 
well i don't understand what the issue is to resolve because it's not using a valid email address they emails do not get delivered.

They literally are diradmin@servername. Not [email protected]

but it shouldn't even be trying to send emails as the directadmin user, it should be sending from the email of the reseller account that creates the account or updates the password, if it sends to an email hosted on the same server, it's sent from [email protected], but it's failing on external emails.

I would like to know how to fix this, it seems like it's failing to like convert to the correct outgoing email before sending
 
Try and change contact email at user's details page of your reseller/admin. The address is used in "From" field when emails are send to their users. Probably it's what you need.
 
the email is correct, i've already checked that, like it works for recipients hosted on the same server, but externally it fails, even with a changed email, it just sends internally from the new email address, externallly it's same error, also not sure makes much differents the reseller account I found the issue on is a secondary admin on directadmin, wouldn't have thought so as previously it was all working without issues
 
ok that appears to be to do with if i wish to change it, from the [email protected], but it's not even doing that, it's just doing user@servername, so it's not a complete address so it's being refused, if it had been sending from [email protected] then it wouldn't be an issue as the emails would be accepted.

2018-01-29 20:43:40 1egGHA-0003Rv-0m ** [email protected] F=<diradmin@servername> R=lookuphost T=remote_smtp H=mailin-02.mx.aol.com [152.163.0.68] X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=yes: SMTP error from remote mail server after MAIL FROM:<diradmin@servername>: 504 5.5.2 <diradmin@servername>: Sender address rejected: need fully-qualified address
2018-01-29 20:43:40 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1egGHA-0003Rv-0m
2018-01-29 20:43:40 1egGHE-0003S5-KJ <= <> R=1egGHA-0003Rv-0m U=mail P=local S=3302 T="Mail delivery failed: returning message to sender" from <> for diradmin@servername
2018-01-29 20:43:40 1egGHA-0003Rv-0m Completed
 
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