Add ftp user is not working

R

rldev

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May 26, 2004
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I have a user who has several domains under one account. When I use the "Create Ftp Account" feature it works normal for all the domains except the main account. On that account any additional ftp user created is listed as "joe" and NOT "[email protected]". I can't log in via ftp either way. What is wrong? The rest of the domains work fine.

Now that I have tested some other accounts, it seems that this is how it works. This is very confusing to me and of course to the end user. Is there a reason why multi-domain accounts do this on the main account?
 
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I have this problem also....

Bear with me.
I originally was at the user level, later I moved to reseller level. Everything was working fine until a couple weeks after I moved my original user level domain over to it's own IP so that I can use SSL with it. One day ALL my ftp accounts went bye bye. Even my root account. Seth helped and I got access to my root account, but never got my other accounts back. BUT... on the main login page sidebar at the user level it showed that all my FTP accounts were still there, in fact it still shows that I have 16 accounts when I actually only have 9. This is the correct number if you took my original account number and added the ones that I recreated to it. But going to the FTP account screen showed nothing except the root account. I had to recreate all my FTP accounts. After recreating them, some worked and some are still not able to connect. I keep getting a bad password error on those.

NOW... every FTP account I try and create kicks back "bad password". After reading this post I decided to test it on my other domains. I have three, two that are on a shared IP, and my original domain that has it's own IP. When making an FTP account on the shared domains it looks like this.

When I create an FTP on my domain that has it's own IP it looks like this.

Please take notice of the area that lists the "FTP Username:"

I have tried several times to create an FTP account. Gone back in and changed the password, deleted and created the same account and even used both "user" and "custom" choices.

I am not sure about the seemingly random accounts that I recreated before that are not working because ALL the FTP accounts on my domain with it's own IP doesn't have @mysite.com after the actual name.

Maybe Seth can add more info to this post as he is my hosting companies support guru, and I am just a lowly user. :p
 
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