Admin backup by FTP - timed out

[Guillermo]

Hi,

I'm getting the following error quite often. An admin backup is created every night at 05:00 and transfered by FTP to a backupserver. How can i fix this timeout issue?

Subject: An error occurred during the backup. Today at 05:22
User admin has been backed up.
Could not read reply from control connection -- timed out.
ncftpput /home/tmp/admin/admin.tar.gz: timed out while waiting for server response.

Thanks

 

[nobaloney]

Is this your own FTP code? Or your own backup code?

Generally a timeout occurs when nothing is happening through FTP for some length of time.

if this is your code you might want to rewrite it so it makes and breaks the FTP connection as necessary instead of leaving it open.

Jeff

 

[Guillermo]

Hi Jeff,

No it's not my own FTP code. I'm using Directadmin's admin backup by FTP function.

 

[nobaloney]

Check the messages log and serverload on the destination server.

Jeff

 

[fwpeter]

I'm encountering the same problem in about 5 out of 7 backup procedures. The destination host is not overloaded and connected direct to the other server using a patch utp cable.

 

[nobaloney]

Have you checked the log? Have you tried any manual FTP sessions of the same data?

Jeff

 

[Guillermo]

I checked my own server logs but didn't find anything suspicious. The backupserver is owned by my colocation-host, so i have no acces to those logs.
I told my host about the problem, but he doesn't know how to solve it, or where the problem lays. Is there anything on my side i can do to find out what exactly causes this problem?

 

[andyreed]

Is there anything on my side i can do to find out what exactly causes this problem?

The problem is likely your host's backup server, network, or both. He/she needs to check to see if there is any problem reaching your server from his/her side.

 

[Guillermo]

He said he checked it.... But it's not a problem i think which is very hard to solve, is it?