An error occurred during the backup

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Verified User
Joined
May 3, 2013
Messages
100
Location
the land of the long white cloud
Hi there,

We can't backup this user due to this error, how can we fix this?

Cheers

Code: 
User stt has one or more hard links in their path:
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/classes/DOIExportDom.inc.php
      /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/classes/DOIExportPlugin.inc.php
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/classes/PubObjectCache.inc.php
      /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/classes/form/DOIExportSettingsForm.inc.php
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/locale/ca_ES/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/locale/de_DE/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/locale/en_US/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/locale/es_AR/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/locale/es_ES/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/locale/fr_CA/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/locale/fr_FR/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/locale/it_IT/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/locale/nl_NL/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/locale/pt_BR/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/locale/pt_PT/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/locale/ru_RU/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/locale/sr_SR/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/locale/tr_TR/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/locale/uk_UA/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/crossref/locale/zh_CN/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/classes/DOIExportDom.inc.php
      /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/classes/DOIExportPlugin.inc.php
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/classes/PubObjectCache.inc.php
      /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/classes/form/DOIExportSettingsForm.inc.php
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/ca_ES/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/cs_CZ/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/de_DE/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/en_US/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/es_AR/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/es_ES/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/fr_CA/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/fr_FR/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/it_IT/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/nl_NL/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/pt_BR/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/pt_PT/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/ru_RU/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/sr_SR/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/tr_TR/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/uk_UA/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/datacite/locale/zh_CN/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/doaj/classes/PubObjectCache.inc.php
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/classes/DOIExportDom.inc.php
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/classes/DOIExportPlugin.inc.php
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/classes/PubObjectCache.inc.php
      /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/classes/form/DOIExportSettingsForm.inc.php
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/ca_ES/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/cs_CZ/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/de_DE/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/en_US/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/es_AR/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/es_ES/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/fr_CA/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/fr_FR/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/it_IT/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/nl_NL/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/pt_BR/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/pt_PT/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/ru_RU/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/sr_SR/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/tr_TR/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/uk_UA/common.xml
       /home/stt/domains/stt.us/public_html/e-journal/plugins/importexport/medra/locale/zh_CN/common.xml

<10:58:21>
 
Yes, use Brent's solution.
As long as you have strict_backup_permissions=1, then the need for backup_hard_link_check=0 is no longer there.

I'm considering changing backup_hard_link_check=0 as the internal default, as strict_backup_permissions=1 is also the default.

Looks like the plugins are packing hard-linked data, likely the cause.
We do the check to protect against people hard-linking files they shouldn't be and having them included in the backup, but again, as long as strict_backup_permissions=1 is used (which it should be), tar runs as the User, and the hard-link files are non-readable when it's created.

John
 
DirectAdmin Support said:
I'm considering changing backup_hard_link_check=0 as the internal default, as strict_backup_permissions=1 is also the default.
Click to expand...
So if strict is 1 we should have hard link as 0? is that correct John?

So if strict is 1 we could set hard link as 0 but that might not be prudent. (edited based on what John stated about "should" below)
 
Last edited:
if strict=1 you CAN have hard link check=0.
"should" is the wrong word there.. it's an extra layer of security, and I personally leave it turned on for all our boxes.
But if you hit this error, you can shut it off without too much worry.
 
bdacus01 said:
It is weird.. Seems like some kind of bug..


Did you try the help post..
Click to expand...
Yup, it worked, my apology for not coming back. Just having a weekend after the lockdown in our country.

We added:
Code: 
backup_hard_link_check=0
strict_backup_permissions=1
On /usr/local/directadmin/conf/directadmin.conf, and reloaded our directadmin service and it worked:
Code: 
User stt has been backed up. <9:07:24>
The Admin backups have been created in /home/admin/admin_backups <9:07:24>

And we think it's a great idea, John:
DirectAdmin Support said:
I'm considering changing backup_hard_link_check=0 as the internal default, as strict_backup_permissions=1 is also the default.
Click to expand...
 
Last edited:
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