AOL Rejection????

V

vincenzobar

Verified User
Joined
Aug 15, 2004
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89
I and all clients on my server are getting "Cannnot deliver" messages on all AOL addresses. When i look up why it says something about Reverse DNS stuff.

Any idea how to fix this?
 
Can your provide an example domain or email address that this is occuring with.
I think AOL blocks email unless the mailserver has reverse lookups enabled.
I think exim comes with it on by default, however you have to contact the folks who issued your IP addresses to set it up on their end aswell.

dnsreport.com will give us a better idea of the problem.
 
Yeah i looked up the error and did what it says in DAs help but it still occured so i was thinking it may be on the end of my server provider. I will give you a answer to that when they let me know.

Hopefully that is the problem
 
AOL definitely refuses all email if your server doesn't have reverse DNS setup.

While DA can serve reverse DNS for most of us it doesn't do any good, because our providers haven't assigned reverse DNS authority to us.

Even if you have reverse DNS set up properly by either you or your upstreame provider, it's still easy to get blocked by AOL...

If you have clients on your server who forward their email to their AOL account, and then while reading it on their AOL account press the "This is SPAM" button, AOL will temporarily block your server.

Before they do they should send you an email explaining what you have to do to get unblocked.

Jeff
 
seems ok now... they had to set it up too and so far nothing on my end has been bounced back. haven't heard anything from clients yet but that is usally a good sign!!!

thanks for the suggestions!
 
Little late so just adding info for the next person with aol problems. Aol mandates reverse DNS and as Jeff mentioned, your provider needs to set this up.

Head on over to AOL's Postmaster Page where there is some good information about aol e-mail blocking including SPF info and wizards.

Please note there is a difference between getting some rejected mail and getting blocked by aol. If you are having trouble, call them as they are quite helpful. Usually when you're BLOCKED you need to fix the problem, then call them up for them to check and then they will add you to a whitelist. You can also start a feedback loop where they will send you e-mail that was blocked & why.

Also, any cgi/php e-mail scripts that deliver content directly to an aol addy, should contain as many of the fields filled out as possible. Meaning, try no to allow the form to send contents from=<>. Have it send from something like [email protected]. Make sure there is a subject, etc...

DaveR~
 
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