Backup Restore Errors

[mwebinc]

Hello...

I'm moving DA accounts from one server to another DA server at a different datacenter on differnt IPs.

I've uploaded the backup for the first account I made under the reseller area in DA. We left the default "Admin" resellers on both servers.

However, when I go to restore on the new server I get the error:

"You do not own the IP 69.00.00.00. User blabla will not be created"

(I replaced the actual IP and username above of coarse.)

Any ideas?

Thanks so much guys!

~Matt

 

[chatwizrd]

You will have to select the setting under restore backup:

Use the IP from the list:

Then choose an ip to use. Then update your dns to use the new ip.

 

[mwebinc]

Now, we get these errors on some accounts trying to restore:

Unable to exact backup/user.conf from /home/admin/user_backups/user.tar.gz : Error while extracting backup/user.conf to /home/admin/user_backups/user as admin :
gzip: stdin: unexpected end of file
/bin/tar: Unexpected EOF in archive
/bin/tar: Error is not recoverable: exiting now


Any ideas?

Thanks again guys for all the help!!!

~Matt

 

[chatwizrd]

Your file is corrupt more then likely. Make sure when you upload it that you upload it in binary not ascii form.

 

[mwebinc]

Ok, tried downloading them and uploading them in binary.

Now, I get this lovely error:

"Unable to extract the directory 'backup' from the file /home/admin/user_backups/user.tar.gz"

Any ideas?

This is giving me a headache :-/

Thanks again!

~Matt