Bounce on user email account

[northtones]

Hello,

I have an odd problem I haven't been able to figure out. When you setup a new user, there is a user email account that is created with the same user as the account, which many users don't seem to use. However, I have a client that does use this account and for some reason I am getting the following bounce. Other email accounts that were setup separately work fine.

Email headers from my Gmail account when trying to send to this email address. I tested it on a couple other system user email accounts, and those bounce the same way. I am guessing some kind of permissions issue? Other than this, the site loads fine, and other emails created under the account work fine as well.

-------------

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

jamaica@xxxxxcom
(ultimately generated from [email protected])
retry timeout exceeded
[email protected]
(ultimately generated from [email protected])
retry timeout exceeded

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from mail-oa0-f51.google.com ([209.85.219.51])
by sonic.xxxxx.com with esmtps (TLSv1:RC4-SHA:128)
(Exim 4.76)
(envelope-from <[email protected]>)
id 1UXuvw-0007sA-T9
for [email protected]; Thu, 02 May 2013 09:56:32 -0500
Received: by mail-oa0-f51.google.com with SMTP id g12so609084oah.24
for <[email protected]>; Thu, 02 May 2013 07:54:59 -0700 (PDT)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version:x-received:date:message-id:subject:from:to
:content-type;
bh=guC6Ljxjikr+pMuNJ8O7n9KvLBcGJ0KnS5ua3n09Ad4=;
b=tjf31xIou5d/qRxkwfee51f8LsNgYI/dmQ+HdEnFdPg2UzTUh4WF6xQZFq7kLPE/h8
dtRRXCAF7XCm3Z+ls5AHjPomjvvW2l2k/+fO9+jtk++mxFtX+Ds/DULuvz7AI8esk7m/
ITR9ghUyLfJsOm2CIKKhaf1pmI61FDL4dQPbjL9ptLU9ykdYJiAx0Ui4mIZDSJxHGfv/
F02qOybMvlreqMogH2rTFxnFYJ1o92DAoidDxirJnqEXK3O1EONYeV3HG3sgY7fbplJA
4+UBn/RbZWnwoONKXdZ4u7m2xrSpKVzJ6IeTVKWosXcpRXiAzsL3IPyjucfD04hfpZTL
tFAQ==
MIME-Version: 1.0
X-Received: by 10.182.226.136 with SMTP id rs8mr1866037obc.50.1367506499809;
Thu, 02 May 2013 07:54:59 -0700 (PDT)
Received: by 10.76.28.134 with HTTP; Thu, 2 May 2013 07:54:59 -0700 (PDT)
Date: Thu, 2 May 2013 09:54:59 -0500
Message-ID: <CA+VBbjpmTDBF45bNBmwDWqF_8h9QdauG_P_hdv1W2DypYK6LoA@mail.gmail.com>
Subject: Testing
From: xxxxx<[email protected]>
To: [email protected]
Content-Type: multipart/alternative; boundary=001a11c3018a2639ca04dbbd6b55


Any help would be appreciated.

 

[chatwizrd]

Look at the mail logs

Retry timeout means it cannot contact the mx for the domain.

 

[northtones]

Well nothing comes through the logs at all. I just checked the MX record at mxtoolbox and it's responding correctly. If I send to any other user that was setup separately under the same domain it goes through just fine, it's just that user generated email when a new account is setup in DA.

 

[northtones]

Looks like we got it resolved. At one point this machine was renamed and the new box name wasn't listed in /etc/virtual/domains. For these email accounts, they are basically forwarded to [email protected] and it wasn't able to find that.

So we are good.. thank you for you input.

 

[chatwizrd]

If you change the hostname there is a script in /usr/local/directadmin/scripts you should run called hostname.sh