Bug - feedback.directadmin.com password reset not working

[Tristan]

After I click "Log in" and try to login with my email and click "Forget password" on feedback.directadmin.com I get the rather hopeful "Success! Check your e-mail!" message but nothing actually arrives on my mail server.

 

[Tristan]

We're almost 4 months now with this broken, any chance this will be fixed?

 

[factor]

I just did change password and had no issues.

The application is https://feedback.directadmin.com/members/forget/customer
Maybe you email is wrong or blocking it. The real application is Upvoty.

login with my email

I have to login with my username not email.

 

[Tristan]

Interesting, what method did you use to create your account over there, just email address or twitter/gmail? The login prompt say email for me:

I still get this message if I try to reset:

Success! Check your e-mail!

Nothing arrives on the server though, what was the sending email account for you when you reset?

 

[factor]

just email

I never ever use anything else other than email. All of that connect with Gmail or twitter or FB is for young people. Plus I cant stand FB.

what was the sending email account

Return-Path: <bounces+8268576-00ed-my [email protected]>
Received: from compute1.internal (compute1.nyi.internal [10.202.2.41])
     by sloti35d1t02 (Cyrus 3.5.0-alpha0-273-g8500d2492d-fm-20210323.002-g8500d249) with LMTPA;
     Thu, 01 Apr 2021 09:54:06 -0400
X-Cyrus-Session-Id: sloti35d1t02-1617285246-2912411-5-13590809954826973631
X-Sieve: CMU Sieve 3.0
X-Spam-known-sender: no
X-Spam-sender-reputation: 500 (none)
X-Spam-score: 2.0
X-Spam-hits: HTML_MESSAGE 0.001, ME_SENDERREP_NEUTRAL 0.001, MIME_HTML_ONLY 0.1,
  SENDGRID_REDIR 0.872, SPF_HELO_NONE 0.001, SPF_PASS -0.001,
  UNPARSEABLE_RELAY 0.001, URIBL_GREY 1.084, LANGUAGES unknown,
  BAYES_USED none, SA_VERSION 3.4.2
X-Spam-source: IP='149.72.169.211', Host='wrqvxwdp.outbound-mail.sendgrid.net',
  Country='US', FromHeader='com', MailFrom='com'
X-Spam-charsets: subject='UTF-8', html='utf-8'

 

[factor]

It will let me login with Email as well.

 

[Tristan]

Hmm ok maybe they blocked my account? Nothing in the mail log for sendgrid nor upvoty.com.

 

[Tristan]

Any news about this one @DirectAdmin Support?