Can not create reseller / users normally

C

chesoner

New member
Joined
Mar 4, 2012
Messages
5
hello,

I've got a problem and got stuck on it so this is my last resort en I hope someone knows the answer to the problem.

I installed directadmin on a fresh debian 6 server and when I log into directadmin and want to create a reseller and leave the 'edit reseller message' checked I got the following error : Cannot create account - That username already exists on the system or I got a browser error. It does not matter what user I add the same error follows.

But when I uncheck the 'edit reseller message' the user is created without any error. I hope someone can direct me to the solution because I've been stuck on this for a couple of days.
 
Added a new reseller and this is the output

Mar-05.log :
05/03/2012:13:30:33 217.166.x.x GET /HTM_ACCOUNT_RESELLER_CREATE HTTP/1.1 admin
05/03/2012:13:30:48 217.166.x.x POST /CMD_ACCOUNT_RESELLER HTTP/1.1 admin
05/03/2012:13:30:51 217.166.x.x POST /CMD_ACCOUNT_RESELLER HTTP/1.1 admin
05/03/2012:13:30:51 217.166.x.x GET /IMG_SKIN_NAV_LOGOUT2 HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_NAV_HOME_OVER HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_NAV_HELP_OVER HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_NAV_FILEMAN_OVER HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_NAV_WEBMAIL_OVER HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_NAV_PASSWORD_OVER HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_FOOTER_WIDE HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_NAV_LOGOUT_OVER HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_NAV_LOGOUT2_OVER HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_LEFT_SHADOW HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_HEADER HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_NAV_WEBMAIL HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_NAV_HOME HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_NAV_PASSWORD HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_NAV_HELP HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_NAV_FILEMAN HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_HEADER_NONAME HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_NAV_BG HTTP/1.1 admin
05/03/2012:13:30:52 217.166.x.x GET /IMG_SKIN_RIGHT_SHADOW HTTP/1.1 admin
05/03/2012:13:30:54 217.166.x.x GET / HTTP/1.1 admin
05/03/2012:13:30:56 217.166.x.x GET /CMD_RESELLER_SHOW HTTP/1.1 admin

system.log:
2012:03:05-13:30:48: Reseller nieuwuser is being created by admin.
2012:03:05-13:31:05: httpd restarted
2012:03:05-13:31:05: proftpd rereaded
 
I'm sorry, the error log don't show anything relevant when adding a user

error.log:
2012:03:04-23:03:56: secure_access_group=access did not exist (9999). Creating it and adding defaults.

Looks like it has to do something with the 'edit reseller message' option. The same problem occurs when adding a new user or an administrator. I've already installed directadmin and debian again but still the same problem.
 
I forgot something important to tell , when the error "cannot create account, user already exsists in the system" comes or I got a browser error (white screen with diagnostic from ie) the account is created.

I just got this error message or browser error after submitting.
 
What if you try another browser?

Code: 
05/03/2012:13:30:48 217.166.x.x POST /CMD_ACCOUNT_RESELLER HTTP/1.1 admin
 05/03/2012:13:30:51 217.166.x.x POST /CMD_ACCOUNT_RESELLER HTTP/1.1 admin

Did you reload page with re-sending POST request? Or what?
 
zEitEr said:
What if you try another browser?

Code: 
05/03/2012:13:30:48 217.166.x.x POST /CMD_ACCOUNT_RESELLER HTTP/1.1 admin
 05/03/2012:13:30:51 217.166.x.x POST /CMD_ACCOUNT_RESELLER HTTP/1.1 admin

Did you reload page with re-sending POST request? Or what?
Click to expand...

The same problem in Firefox. And when reloading the page i got the following error: post is empty.
 
What if you try to do it on another PC, or Internet connected device? If that same occurs, then you might need to enable debug mode with Directadmin and see what it will show.
 
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