Cannot Receive Pop or Login Webmail

[dustinneal]

*Email sends from outlook, but won't receive.
*Cannot login via Webmail, gives error "user or password wrong, ERR- being used."
*Password is not wrong, reset it to basic and still cannot login.
*DA says inbox que is 191 megs, I suspect the source of the problem.

How can I preserve the emails resting on the server before deleting the email account on DA. I plan to delete the account and re-create it, but do not want to lose the emails resting there.

Thanks!
Dustin

 

[kanomen]

I've the same prob.

 

[nobaloney]

Most of the time when your users complain and you reset the password for them and they still can't login, the problem is that they're logging in to a virtual user account as username and not as [email protected]. Or they're logging in to their main email account as [email protected] rather than as username.

Always try yourself; create a test account on your own system, being sure to mark Leave messages on server.

191 megabytes of messages may be a problem but I often read email on accounts with thousands of emails between downloads; it just takes a while.

To save messages first find the directory where the inbox lives:

# cd /var/spool/virtual/example.com

Then copy the file somewhere safe:

# cp -p username /home/admin

Then delete and recreate the mail user.

Afterwards you can copy the mail back:

# mv /home/admin/username /var/spool/virtual/example.com

Jeff