Cannot receive Welcome Emails

M

melanie33

New member
Joined
Nov 24, 2009
Messages
3
Hi,

I am a Newbie to DirectAdmin, so please try to make any answers basic :)

Basically, I cannot send out Welcome Emails with random passwords....it says the email has been sent, but they are never received. I don't get any error messages...

Please Help!

Thanks

Melanie
 
Check /var/log/exim/mainlog it should be in the log viewer in the admin section.
 
Log File Posted - Not sure what it means

Log File Posted Below: (I am not sure what any of this means...)

009-11-25 07:09:22 H=(209.139.208.7) [219.85.134.4] F=<[email protected]> rejected RCPT <[email protected]>: authentication required
2009-11-25 07:09:22 H=(209.139.208.7) [219.85.134.4] incomplete transaction (connection lost) from <[email protected]>
2009-11-25 07:09:22 unexpected disconnection while reading SMTP command from (209.139.208.7) [219.85.134.4]
2009-11-25 07:09:29 H=(209.139.208.225) [219.85.134.4] F=<[email protected]> rejected RCPT <[email protected]>: authentication required
2009-11-25 07:09:29 H=(209.139.208.225) [219.85.134.4] incomplete transaction (connection lost) from <[email protected]>
2009-11-25 07:09:29 unexpected disconnection while reading SMTP command from (209.139.208.225) [219.85.134.4]
2009-11-25 07:09:32 H=(209.139.209.14) [219.85.134.4] F=<[email protected]> rejected RCPT <[email protected]>: authentication required
2009-11-25 07:09:32 H=(209.139.209.14) [219.85.134.4] incomplete transaction (connection lost) from <[email protected]>
2009-11-25 07:09:32 unexpected disconnection while reading SMTP command from (209.139.209.14) [219.85.134.4]
2009-11-25 07:09:33 H=(209.139.209.45) [219.85.134.4] F=<[email protected]> rejected RCPT <[email protected]>: authentication required
2009-11-25 07:09:33 H=(209.139.209.45) [219.85.134.4] incomplete transaction (connection lost) from <[email protected]>
2009-11-25 07:09:33 unexpected disconnection while reading SMTP command from (209.139.209.45) [219.85.134.4]
2009-11-25 07:09:35 H=(209.139.209.15) [219.85.134.4] F=<[email protected]> rejected RCPT <[email protected]>: authentication required
2009-11-25 07:09:35 H=(209.139.209.15) [219.85.134.4] incomplete transaction (connection lost) from <[email protected]>
2009-11-25 07:09:35 unexpected disconnection while reading SMTP command from (209.139.209.15) [219.85.134.4]
2009-11-25 07:10:51 login authenticator failed for (VG168) [116.55.211.173]: 535 Incorrect authentication data (set_id=webmaster)
2009-11-25 07:11:05 login authenticator failed for (VG168) [116.55.211.173]: 535 Incorrect authentication data (set_id=webmaster)
2009-11-25 07:11:13 login authenticator failed for (VG168) [116.55.211.173]: 535 Incorrect authentication data (set_id=webmaster)
2009-11-25 07:11:18 login authenticator failed for (VG168) [116.55.211.173]: 535 Incorrect authentication data (set_id=webmaster)
2009-11-25 07:11:21 login authenticator failed for (VG168) [116.55.211.173]: 535 Incorrect authentication data (set_id=webmaster)
2009-11-25 08:19:33 1NDASB-0006SA-TX == [email protected] R=lookuphost defer (-1): host lookup did not complete
2009-11-25 08:19:38 1NDAiO-0006Te-Tq == [email protected] R=lookuphost defer (-1): host lookup did not complete
2009-11-25 08:22:11 1NDKd9-0000yz-A5 <= [email protected] U=apache P=local S=1686 [email protected] T="[Weego Bottles] Please moderate: \"Why buy from WeegoBottles.com ?\"" from <[email protected]> for [email protected]
2009-11-25 08:22:16 1NDKd9-0000yz-A5 == [email protected] R=lookuphost defer (-1): host lookup did not complete
 
Just posting an entire logfile, or pieces of it, won't get you the kind of help you need.

I'm not even sure I should tell you why, because I'm afraid you'll just start posting more lines, which won't really help us help you.

You need to know under what name your emails are being sent, and to whom they're being sent, and then you need to learn how to read the logs so you can figure out what's happening to them.

That said, one problem sticks out: host lookup did not complete.

Generally that means you don't have two working recursive nameservers listed by IP# in your /etc/resolv.conf file.

That's a basic server setup issue. If you set up your server yourself you should have been asked during the OS install phase of your setup which nameservers to use. If your hosting company set it up, then they should have.

The information generally comes from your upstream connectivity provider.

Jeff
 
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