Cannot Upgrade License

[AlcholiC]

hi,
one of my server with monthly license had a directadmin that cannot upgrade license because cannot reach license server. Someone know if there a re a way to download license from another server and transfer to the new? I already send 3 mail to support in these days weithout answer and now directadmin don't work because say "license expired.

These are my test:

If i try to download by script:

erver# ./getLicense.sh **** ****
--11:23:36-- https://www.directadmin.com/cgi-bin/licenseupdate?lid=****&uid=****
=> `/usr/local/directadmin/conf/license.key'
Resolving www.directadmin.com... 66.51.122.131
Connecting to www.directadmin.com[66.51.122.131]:443...

and it go to timeout


if i try a traceroute:

server# traceroute 66.51.122.131
traceroute to 66.51.122.131 (66.51.122.131), 64 hops max, 40 byte packets
1 253-118-92-213.servervirtuali.seflow.net (213.92.118.253) 0.491 ms 0.553 ms 0.749 ms
2 ge3-1.wf1-gsr1.net.inet.it (194.185.46.254) 0.390 ms 0.276 ms 0.660 ms
3 ge6-2.wf1-gsr3.net.inet.it (194.185.64.149) 0.410 ms 0.689 ms 0.907 ms
4 ge-2-2-0-17.mil11.ip.tiscali.net (213.200.68.5) 1.039 ms 1.015 ms 10.486 ms
5 so-0-0-0.was10.ip.tiscali.net (213.200.82.197) 91.032 ms 91.395 ms 91.062 ms
6 rt0as-equinix.vx.shawcable.net (206.223.115.20) 91.337 ms 91.643 ms 91.324 ms
7 rc2as-pos0-0.vx.shawcable.net (66.163.64.2) 120.153 ms 91.843 ms 91.656 ms
8 rc2ch-pos1-1.il.shawcable.net (66.163.76.121) 107.903 ms 162.297 ms 200.239 ms
9 rc2nr-pos14-0.wp.shawcable.net (66.163.76.173) 126.426 ms 126.239 ms 126.660 ms
10 rc1nr-pos15-0.wp.shawcable.net (66.163.73.129) 126.446 ms 126.184 ms 126.354 ms
11 rc1ar-pos10-0.ed.shawcable.net (66.163.76.78) 143.733 ms 143.228 ms 143.359 ms
12 ra1ar-ge3-1.ed.shawcable.net (66.163.70.6) 143.337 ms 143.222 ms 143.571 ms
13 * * *
14 * * *

Can i upgrade license in other way?

 

[toml]

I would keep trying, the keyserver is www.directadmin.com and so is this forum, so the server is accessable, why your server can't reach it is what I would be looking into. Was it able to update the license before? If not, make sure port 443 is allowed out in your firewall, since that appears to be how it is updating your license. Also edit your post to not include your license info, that is not a good idea.

 

[AlcholiC]

hi,
firewall is ok (other server in same lan can reach directadmin server and this server started to give problem only this month) .

The problem seems that there are a problem in one router from my server to directadmin server and this problem still for other 1 week.

My request is if there is a way to upgrade manually license, but da support continue to ignore my emails

 

[nobaloney]

The only way I know of to update is from the DA server.

Have you tried a traceroute from the server failing to connect to the DA Server? From one on the same network that can connect? A comparison of the two traceroute will tell you where the problem is on the 'net.

By any chance have you changed any IP#s?

Does the server have connection failure problems with any other server or 'net destination?

Jeff

 

[AlcholiC]

i solved assigning new ip (in same subnet) and buyng new license .19 seems the only ip banned for showcable peering!

We never experienced connection failure with other peer, it's first time. Our server have 3 carriers (we are european) but seems that only way to reach DA server is throught showcable and it banned for some reason only this ip.

I have over 60licenses of directadmin and we're happy with this control panel, but for this time i must said only: "i got very bad supporto from DA" infact all my 4 email sent was ignored. i know that is not directly da problem, but a simple mail with "no there are no other way to upgrade license.." or "is not directly da problem" i think it would have been appreciated!

 

[DirectAdmin Support]

Hello,

FYI, use "tera-byte.com" for ping/traceroutes for a more accurate result. We have imcp/ping blocking on directadmin.com. Tera-byte.com is in the same datacenter so should be good enough to find blockages.

John