Hello,
One of my servers is acting very strange.
On March 2nd I migrated a large, e-commerce website to this server, tested it, etc. Everything went fine. We reloaded the e-commerce database and the site went live. The site is on a dedicated IP address (.133), and is the only live site hosted on this server. Server is running DA version 1.28.5.
Every day, this site has the same set of issues. Almost like something is getting "reset" in some config file somewhere each day. This is rather difficult to explain...bear with me. Here are the symptoms:
1 - When you load www.kreinik.com you get a message that says
2 - When the site eventually "comes back up" and recovers from the IP issue, it will be using the March 2nd version of the database that we moved over that day. Now, the site gets customer orders each day, and after a few hours the database will revert itself to the current version, which has information up to date inside.
3 - I keep asking my tech guys to fix it, and their reply one recently was:
But this problem KEEPS HAPPENING each day! The client is very upset that the site goes down part of each day.
How do I correct this? Please help I am desperate.
Thank you in advance for any guidance you can offer.
Becky
One of my servers is acting very strange.
On March 2nd I migrated a large, e-commerce website to this server, tested it, etc. Everything went fine. We reloaded the e-commerce database and the site went live. The site is on a dedicated IP address (.133), and is the only live site hosted on this server. Server is running DA version 1.28.5.
Every day, this site has the same set of issues. Almost like something is getting "reset" in some config file somewhere each day. This is rather difficult to explain...bear with me. Here are the symptoms:
1 - When you load www.kreinik.com you get a message that says
The site IS on a DEDICATED IP address. The IP is owned by the user for this domain.
2 - When the site eventually "comes back up" and recovers from the IP issue, it will be using the March 2nd version of the database that we moved over that day. Now, the site gets customer orders each day, and after a few hours the database will revert itself to the current version, which has information up to date inside.
3 - I keep asking my tech guys to fix it, and their reply one recently was:
Please note that the .128 IP address was the OLD site's IP address on the server that I migrated it FROM. The correct Ip is the .133. And whatever they did DID fix it. But only for that one day.
But this problem KEEPS HAPPENING each day! The client is very upset that the site goes down part of each day.
How do I correct this? Please help I am desperate.
Thank you in advance for any guidance you can offer.
Becky
