Database Disk Usage = 0 B All Sites

[Richpark]

This has broken since, I assume, the latest DA update. All databases are showing zero usage in DA. The total usage for each account is therefore much too low.

Please provide a fix ASAP as our customers are asking what's going on.

 

[Richpark]

To add to this, if I click on Details next to Total Disk Usage, the popup DOES show the correct value for MySQL Databases and a higher total.

So, considering two values on the same page of the DA admin panel are conflicting, I think this is most certainly a bug.

 

[fln]

@Richpark, please open a support ticket so we could investigate the issue on the server.

 

[Richpark]

@Richpark, please open a support ticket so we could investigate the issue on the server.

Lifetime license holder, no support privileges. If you tell me I'm the only one, I'll have to live with it.

 

[fln]

You should still be able to access the support system. We do investigate and fix bugs even if they were reported by a license without support.

 

[Richpark]

You should still be able to access the support system. We do investigate and fix bugs even if they were reported by a license without support.

Thanks, I've created a ticket now and attached a screenshot.

 

[fln]

Thanks for reporting it. With the screenshot we quickly identified the issue. An update is released to fix it, the DB size will be computed correctly after next daily tally run.

 

[Richpark]

Thanks for reporting it. With the screenshot we quickly identified the issue. An update is released to fix it, the DB size will be computed correctly after next daily tally run.

Thanks for dealing with this so promptly!