Database Disk Usage = 0 B All Sites

R

Richpark

Verified User
Joined
Sep 25, 2014
Messages
60
Location
UK
This has broken since, I assume, the latest DA update. All databases are showing zero usage in DA. The total usage for each account is therefore much too low.

Please provide a fix ASAP as our customers are asking what's going on.
 
To add to this, if I click on Details next to Total Disk Usage, the popup DOES show the correct value for MySQL Databases and a higher total.

So, considering two values on the same page of the DA admin panel are conflicting, I think this is most certainly a bug.
 
@Richpark, please open a support ticket so we could investigate the issue on the server.
 
You should still be able to access the support system. We do investigate and fix bugs even if they were reported by a license without support.
 
fln said:
You should still be able to access the support system. We do investigate and fix bugs even if they were reported by a license without support.
Click to expand...
Thanks, I've created a ticket now and attached a screenshot.
 
  • Like
Reactions: fln
Thanks for reporting it. With the screenshot we quickly identified the issue. An update is released to fix it, the DB size will be computed correctly after next daily tally run.
 
fln said:
Thanks for reporting it. With the screenshot we quickly identified the issue. An update is released to fix it, the DB size will be computed correctly after next daily tally run.
Click to expand...
Thanks for dealing with this so promptly!
 
You must log in or register to reply here.
Back
Top