The database page on user level shows an incorrect number of databases when viewed by an admin. The number I see does match the total number of databases on the system (from all users)
Does that count match? If reseller reaches his own limit, he cannot create new databases, error is thrown, even if he does it at the same level. Earlier we've shown only reseller-owned DB limit there, but when resellers had only 2-3 DBs for example, they couldn't get why they cannot create more DBs if limit is 20 or so.