disk quota - mailbox 'empty'

[Benjamin Bakker]

Hello,

When disk quota is exceeded for an account it looks like all the e-mail is gone (in any mail client or webmail).
My clients are shocked when that happens.

Why is that? And most important, is there a way to prevent that (except off expanding the disk quota) by making a config change?
I have looked for it, but did not find anything about it.

Thank you.

Benjamin

 

[scsi]

Because it disables the account. Nothing should be able to work. If you want to allow overselling there should be an option for it in the reseller settings.

 

[Benjamin Bakker]

Thnx for replying.

Well, that's only when the account is suspended right?
I don't suspend the accounts.. so it's something different i guess.

 

[zEitEr]

As good I can recollect, if quota is exceeded exactly with files (not because of MySQL dbs), you can not work with email boxes via web-interface and probably with offline clients such as OutLook, TheBat, etc. Of course there might be other restrictions while no file (even temporary) can be created on disks in such a case.

 

[nobaloney]

1) someone needs to be shocked, so the problem gets solved .

2) The problem is that when the quota is exceeded nothing new can be written, and your delivery mailserver needs to write as the user to allow email pickup.

Jeff

 

[Benjamin Bakker]

Thank you! That makes sense indeed.