Domain Setup showing wrong informaton

nobaloney

nobaloney

NoBaloney Internet Svcs - In Memoriam †
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Jun 16, 2003
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I believe that when a user logs into the userlevel account and clicks on Domain Setup the user may be getting incorrect information.

We received an email today from a client who got an email notification of a system message showing he was close to his bandwidth limit. He pointed out that the Domain Setup screen showed him as having used much lower bandwidth and an unlimited maximum bandwidth, than the notice in the server message.

Subsequent investigation showed the ticket message was correct and matched both our provisioning of the site and even his own use as shown under Site Summary / Statistics / Logs. The Domain Setup screen was showing only bandwidth used by Apache, and the limits were not being picked up; they were showing up as unlimited.

Is anyone else seeing this behavior?

Jeff
 
Hi Jeff,

This post prompted me to have a quick look & for me it appears to be ok.
Have a few clients that are over or close to limits for bandwidth & space & it all seems to be the same.

CHeers,
Marcus
 
On page /CMD_ADDITIONAL_DOMAINS?domain=domain.com I see the same figures for Bandwidth

26840.4 / unlimited

with those on page /CMD_USER_STATS?domain=domain.com

26840.4

Or did I miss anything?
 
Top hosting packages (in a company I'm working for) include Unlimited bandwidth, other packages have a limited quantity of bandwidth. But why are you asking? Do you mean that it influence on how the pages look like and their numbers?
 
I believe your reply is to me. I care only when issues cause requests to customer support. We want to support our clients who need the support and to do so we'd like to eliminate as many unnecessary support requests as possible.

Jeff
 
OK, there must be a incomprehension between us occurred.

On this page (where you modify your domain details):
http://domain.com:2222/CMD_ADDITIONAL_DOMAINS?action=view&domain=domain.com

you as well as other can specify Bandwidth for the domain, so if you do not want the domain to have as much bandwidth as the whole account, you can limit it. And as soon as your user will get close to the limit, he will get a warning. That must be what happened in your case.

I my case (the example which I posted earlier) the domain has Bandwidth the Same as Main Account, that is why it's shown as unlimited here

/CMD_ADDITIONAL_DOMAINS?domain=domain.com

But still the whole user account is limited to a certain amount of bandwidth.

So if you dont want your users to get such warning you should ask them to go to

http://domain.com:2222/CMD_ADDITIONAL_DOMAINS?action=view&domain=domain.com

and tick
Code: 
Bandwidth [____________][_] Same as Main Account

That's it.
 
Last edited:
In my case that was not the problem. The problem has been resolved and I simply don't remember the details, so for me, case closed :).

Jeff
 
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